acer e1-522-3884 will not boot

kevin327
kevin327 Member Posts: 8 New User
default boot device missing or boot failed. insert recovery media and hit any key.then select boot manager to choose a new boot device or to boot recovery media.I don't have any recovery media it didn't come with it

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi Kevin327

     

    It sounds as if you've an issue with your hard drive. A replacement should solve the issue, however you will need to reinstall Windows on it.

     

    The recovery media doesn't come with computers anymore - it is up to you to burn media to disks or USB memory stick. However, depending on where you are, you should be able to buy recovery media (cheaply) from your local Acer online store or by contacting Acer support.

     

     

  • kevin327
    kevin327 Member Posts: 8 New User
    I bought this to give to my wife for Christmas she also got a new phone so she played with the phone.when she went to use the computer it works 3 times then wouldnt work anymore.of course by then the 14 day warranty was up.now I might have to buy a hard drive or software for it. I payed good money for the computer.it would be nice if acer would email me a boot files so I can make it work.they already have a lot of my money and I got something that doesn't work.I don't wanna put more money into it what if it only works 3 times then breaks again. thanks for the support site but does Acer back its product?? Smiley Sad
  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    I presume with a 14 day warranty, it was a used or reconditioned unit?

    Product warranties are only valid with new purchases, and not second hand products. 14 days is pretty poor for that!

    Boot files are not available as a download.

    Were you running Windows 7 or 8?
  • kevin327
    kevin327 Member Posts: 8 New User
    I was using Windows 8.I bought it brand new at Walmart.
    not only my wife hate it because it doesn't work it has been the center of arguments between us for wasting money.double whammy. it must be a real big deal to send a boot file to me.
  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    As you bought it brand new from Walmart, you are covered by a years warranty.

    Contact Acer support and speak to a customer service advisor to arrange a repair.
  • kevin327
    kevin327 Member Posts: 8 New User
    Haha who are you
    ok
  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    Just someone who wants to help!

    Smiley Happy
  • kevin327
    kevin327 Member Posts: 8 New User
    Ok thanks Smiley Happythere must be a # or other site oops im bad lol
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