Thanks so much! At first I tried it with the laptop on then off, both times it was closed. This time I did it while it was on and open. I'm not sure if this contributed to it, but now it worked.

Hi I have had similar problems I have the aspire v5 running windows 8 from new I did a system restore back to new today after it took 3 4 hours to do that I started it up loaded the acer screen with a loading circle down the bottom and then went black have tried turning it off and on tried the function keys tried removing power holding power button for 60 seconds and starting up again without battery and with. And now I am stuck only just got my computer back today and didn't even get a chance to play yet.