Acer Aspire E1-572 Critical errors, unexpected shutdown

Einsteiniu
Einsteiniu Member Posts: 5 New User

Hi there. There seems to be an anoying problem with these critical errors. Basicaly my computer just shuts down on its own without noticing me before or after the shutdown. There were 4 unclean shutdowns until now. There is a printscreen I made. I use Windows 8.1. The last one says:

 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 24.03.2014 17:28:12
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Silviu-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-03-24T15:28:12.472607500Z" />
<EventRecordID>82519</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Silviu-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">4</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

 

What could be the problem? Thanks for your time.

3AfPGK1

 

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi Einsteiniu!

     

    Unexpected shutdowns can be one of the most difficult to resolve, because there are many things that can cause it! The critical errors only advise on the fact the machine lost power & was shutdown unexpectedly.

     

    One of the main reasons a PC can shutdown is due to overheating. You can use a program like CPUID's HWMonitor to check the temp. Another reason could be faulty memory - run the built in Memory checker. See here on how to do so.

     

    Try using the laptop on battery only, and if you can, borrow a charger with the same input/output voltage and try it. You may have an issue with yours.

     

    It will also be worth checking all programs are up to date, this is quite rare, but sometimes a bug in a program can cause problems too. Use something like Filehippo's great little Update Checker program.

     

    Let us know how you get on!

     

     

  • Einsteiniu
    Einsteiniu Member Posts: 5 New User

    Thank you for your reply.

     

    I don't think the problem is with the overheating, because when I play games that stress the cpu, the shutdown never happens. The memory checker resulted in zero errors, all looks good.

     

    One sudden shutdown happened when I unpluged the laptop to move it on another room. The battery was good but when I got in the other room it shutdown unexpected. So I don't think the charger is faulty, neither the battery. The laptop was somehow in an idle state back then, only Google Chrome was open I think. The other shutdowns happened when I rebooted the laptop from the hibernate state. It just looked like it was a shutdown, a clean reboot, not a reboot from a hibernate state with all the open programs.

     

    Isn't there a software or somewhat that can monitor what happens in the laptop so I know what hardware or program makes the laptop lose power? Windows didn't even notify me that an unexpected shutdown happened and it had to recover. I had to look in event viewer to see if it actually detected those shutdowns.

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    If you've ruled out overheating, and you're convinced it is not the charger or battery, the issue may be a faulty motherboard. I'm not aware of any particular program that monitors your laptop, other than one for BSoD's!

     

    The only thing I can suggest is to back up all data/files and reinstall Windows. Sometimes this can cure many ills!

     

    If the problem continues, then it will be an hardware issue, and will need attention.

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