Replacement R7 still has wifi problem

R7
R7 Member Posts: 7

Tinkerer

So my original R7 was replaced by ACER due to the wifi not working.  The replacement worked better at first but has basically turned into my original.  I can't even open google sometimes...it's unbelievably frustrating that my $500 Dell laptop from my employer works perfectly while my $1000 ACER won't even go online. Since this is my replacement, what are my options ACER?????

Best Answer

  • PenguinJim
    PenguinJim Member Posts: 72 Enthusiast WiFi Icon
    Answer ✓

    Another way to get there is to go to Network and Sharing Settings (via the control panel or right-clicking a connection or swiping in and going to the networks) and left-clicking Change Adapter Settings.

     

    Then you can right-click, go to Properties, etc...

Answers

  • PenguinJim
    PenguinJim Member Posts: 72 Enthusiast WiFi Icon

    571?

     

    Try right-clicking your Broadcom 802.11n Network Adapter, clicking 'Properties", and clicking "Configure" on the box that pops up. Under the 'Advanced' tab, go to Bluetooth Collaboration and 'disable' it. Then scroll to the end of that list and 'enable' the Xpress option. (Thanks to another user whose name I forget for pointing this out - I used to get three bars at the limit of my home wifi range, but now I get four!)

     

    You can also check the date on your Ezel hinge information sticker to make sure it was manufactured in August 2013 or later. If it wasn't, you should demand another replacement from Acer, and mention that you know Scarlett Johanssen personally.

     

    Alternatively, if you can't be bothered with going through the hassle again, a USB wifi dongle is $10, or a really good one is $20.

  • R7
    R7 Member Posts: 7

    Tinkerer

    Thanks for the response.  It is a 571.  The date of manufacture is May of 2013 so based on your reply I'm asuming there's nothing I can do with this one?  Is that something ACER has mentioned publicly?

  • PenguinJim
    PenguinJim Member Posts: 72 Enthusiast WiFi Icon

    Did you try the Broadcom adapter settings? Should only take a minute to try.

  • R7
    R7 Member Posts: 7

    Tinkerer

    Didn't have time before work to try it.  How do I get to the adapter settings?

  • R7
    R7 Member Posts: 7

    Tinkerer

    So I got to the Broadcom settings and there is no configure option when I right click.  Tried to post a screenshot here but the file size is too large I guess

     

     

     

     

     

  • PenguinJim
    PenguinJim Member Posts: 72 Enthusiast WiFi Icon

    Try right-clicking your Broadcom 802.11n Network Adapter, clicking 'Properties', and clicking "Configure" on the box that pops up. Under the 'Advanced' tab, go to Bluetooth Collaboration and 'disable' it. Then scroll to the end of that list and 'enable' the Xpress option. 

  • R7
    R7 Member Posts: 7

    Tinkerer

    When I go into properties, there is no configure option anywhere.  There's General, Sharing, Security & Customize tabs and none of them have a configure option.

  • PenguinJim
    PenguinJim Member Posts: 72 Enthusiast WiFi Icon
    Answer ✓

    Another way to get there is to go to Network and Sharing Settings (via the control panel or right-clicking a connection or swiping in and going to the networks) and left-clicking Change Adapter Settings.

     

    Then you can right-click, go to Properties, etc...

  • R7
    R7 Member Posts: 7

    Tinkerer

    That method got me to the right place.  Now I'll test it out and report back.  Thanks!

  • R7
    R7 Member Posts: 7

    Tinkerer

    So I've used it now for several days after making the suggested change & it has helped.  The wifi is faster, still not as fast as my Dell and other household devices, but at least it will open a simple webpage now and play youtube vids after a little buffer time.  Thank you for the tip!

  • SoFLTechGuy
    SoFLTechGuy Member Posts: 2 New User

    The problem isa with the driver. It is faulty and Acer has no fix for it.

     

    THE ONLY SOLUTION is to:

     

    1. Purchase a USB to Ethernet Adapter (I bought a Belkin)

    2. Purchase a USB WiFi Adapter (I bought the N300 from Linksys)

     

    Now, first hook up the Ethernet adapter

    Disable the built in Broadcom adapter

    Go download the USB adapter's drivers from the Linksys website

    Extract the folder

    Now open Device Manager

    Plug in the adapter

    The Device Manager will list it as an AC1200

    Click to update drivers

    Browse to the extracted folder in Downloads

     

    It will now be moved up to be listed Network Adapters

     

    Open search

    Search WiFi

    Connect to a Network

    Select your network and enter your passphrase.

     

    DONE!

     

    Hope this helps. Stop fighting this problem, get a new adapter!

     

    Shame on Acer!

     

     

     

     

This discussion has been closed.