acer liquid z3 update

maxtortheone
maxtortheone Member Posts: 2 New User

Hello,

Received a system update notification today and got all excited and such but the update fails after reboot with the "Update.zip is not correct" error. This is the update

 

Screenshot_2014-03-05-19-26-14.png

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Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Retry to download and update with AC charger connected.

    I'm not an Acer employee.
  • maxtortheone
    maxtortheone Member Posts: 2 New User

    Tried it several times. Also a lot of users are reporting similar issues on Romanian forums.

  • road2victory
    road2victory Member Posts: 7 New User

    I tried several times now. With charger and without.

    Clues:

    - I have the Dual Sim version

    - I have a 4GB SD CARD

    - I have the Clean Master app that tries to be everywhere and could cause trouble

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    is device rooted or any system application deleted?

    I'm not an Acer employee.
  • Petruta
    Petruta Member Posts: 5 New User

    I have the same problem with the same update.... It tells me that the zip archive name is incorrect. I also have the dual sim 4gb, my device is not rooted and I don't have applications which could cause trouble... 

     

    Since yesterday (when I got the update info)  my battery has drained like never before..... Smiley SadSmiley Sad 

     

    And anothe question: I tried gettign the online support, inserted the SNID which is inscribed on the phone, and I get a message the the SNID seems to be invalid... what can I do about this? 

  • road2victory
    road2victory Member Posts: 7 New User

    not rooted.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Guys, can you provide me any update on this? Are you still having this issue? I'm not seeing any known issue at this point, but I'm checking with the team in charge of phones to see if they have any suggestions or knowledge of these issues.

  • road2victory
    road2victory Member Posts: 7 New User

    "Update failed"

    again.

    I was going to try it out without the SD CARD, but I am affraid it will break one of the times I try to install this update as someone else mentioned.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    I received word that an issue with the update has been identified and a fix is currently being worked on. I don't have an ETA at this point, but I'll update everyone once I have more info.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    All, a new update has been released over the air (OTA). It make take a few days to circulate to everyone. Please let me know the result once you receive the update.

     

     

  • Petruta
    Petruta Member Posts: 5 New User

    Thats great!! Smiley Happy I just checked, for me it hasn't arrived yet, but I'll be waiting Smiley Wink I'll come back with news as soon as I get the update. 

  • road2victory
    road2victory Member Posts: 7 New User

    Tried again but failed again.

    I wanned to try without the SD Card but it said it is required.

    Next I will try to format the SD in a new file system and try again. Not sure what kind it is but I will make it FAT32.

  • Petruta
    Petruta Member Posts: 5 New User

    HeySmiley Happy any news on the update? I didn't get it yet.... 

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Petruta wrote:

    HeySmiley Happy any news on the update? I didn't get it yet.... 


    Can you tell me what version you currently have?

  • road2victory
    road2victory Member Posts: 7 New User

    Baseband Version:

    MOLY.WR8.W1315.MD.WG.MP.V1.F2, 2013/10/28 11:45

     

    Build number:

    Acer_AV052_Z130_1.002.00_EMEA_CUS1

     

    The update still fails.

    Update info:

    Image Name: Acer_Z130_AV052.RV04RC00_EMEA_CUS1

  • Petruta
    Petruta Member Posts: 5 New User

    Hi! 

     

    Basedband: MOLY.WR8.W1315.MD.WG.MP.V1.P6,2013/08/29 15:47

    Build number: Acer_AV052_Z130_1.001.000_EAMEA_CSM

  • kelsoi
    kelsoi Member Posts: 2 New User

    the zip file is brooke  and the update is fail...

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Guys, I received word that OTA update was not fully pushed out to the public. It's been confirmed that it is being fully pushed starting a few hours ago. I apologize for the confusion, but if you've received an update as of today, any feedback would be appreciated.


    Thanks,
    Cory

  • Petruta
    Petruta Member Posts: 5 New User

    UPDATE SUCCESSFUL!!!! Smiley Happy It worked! 

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
    Awesome. Thanks for sharing.
This discussion has been closed.