troubleshooting my A1

kkolcott
kkolcott Member Posts: 3 New User

Hi - I am new to the site.  We have an Aspire w/W.8 and I recently purchased an Iconia A1 810 (refurbished) from Amazon for my business and have already run into a snag, hoping someone can help.  There is an app from my company offered for android devices, and I have it on my smart phone.  However, when I try to load it onto my A1 that the app is not compatible with the device.  Could that be possible and if so, is ther a fix, or do I just send this back?  It is a nice tablet and I would like to keep it, but if it doesn't do what I need it to do, I need to send it back.  Thank you.

Answers

  • roadwarrior796
    roadwarrior796 Member Posts: 273 Practitioner WiFi Icon

    Is your mobile phone running the same version of Android as the A1, 4.2.2 ? It's not unusual to find that an app is compatible with one version of android but not another, it's not an issue with the tablet, it's the limitation of the app. Further to this, app designers constantly update their apps so you may find that the situation changes.

  • kkolcott
    kkolcott Member Posts: 3 New User

    Thank you!  You seem to be right in this case.  I was in contact with my company and it seems that making the app compatible with tablets is on the docket to change in the near future :-(

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