video colors in my smartphone Z3

smul
smul Member Posts: 3 New User

 

Hi there

I have a problem with my video's on my smartphone en WhatsApp

The colors in the video are messed up totally. What red should be is blue etc

When I want to send a video thru WhatsApp I do the following:

1) Ik take the video through the standard app. For ur info:

I can see the video in the normal, correct colors through an app called Galerij (thats the Dutch name for the standard app where you can see photo's and video's)

2) I open WhatsApp en click on the paperclip to add a video and then to "Galerij" to select the video en click on sent

The receiver opens the video and sees the wrong colors. If I open the sent video the colors are wrong aswell.

3) I have put the settings of the camera app to standard

4) In the "Gallery" app i cannot find settings

What do I do wrong ?

Pls realise I am a real amateur in this field of smartphones. I have the phone only 5 days!

Pls explain step by step what I have to do to solve this

Thanks very much in advance!

 

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    If it happens only on whatsapp, probably the problem is whatsapp video compression.
    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    If it happens only on whatsapp, probably the problem is whatsapp video compression.
    I'm not an Acer employee.
  • smul
    smul Member Posts: 3 New User

    I do not think the problems lies with WhatsAp but with me.

    I have sent one or more video's thru WhatsApp in the correct colors.

    Thanks anyway for your answer 

  • smul
    smul Member Posts: 3 New User

    The problem is solved.

    The answer is indeed the resolutiom

    In the "high resolution mode" it gives the wrong colors.

    Middle and low resolution is ok

     

    tkvm

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