v3-571 losing internet every 5-10 mins

amberfish
amberfish Member Posts: 12 New User

can anyone help - no one from acer support has got back to me regarding this know issue which I have seen on other websites - i have had this laptop for 2 weeks and it keeps going off the internet- if i had known about this issue i would never have given acer my hard earned cash

Best Answer

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    You are quite welcome.

     

    Installing the driver on your system:

    1. Open the folder containing the downloaded file in File Explorer.
    2. Right-click the downloaded ZIP-file and then click Extract All Files. Double-click the folder that has the same name as the downloaded file.
    3. Right-click the setup.exe or install.exe file and click Run as administrator. When prompted, click Yes or Allow to continue to start the installation routine.
    4. Follow the on-screen instructions to perform the installation.
    5. Restart the system when the installation is complete.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Have you looked at any of the previous threads on these forums regarding this issue?

    What driver is installed for the Atheros wireless card?

  • amberfish
    amberfish Member Posts: 12 New User

    idk where do i look? i wasnt expecting to have to do this

  • amberfish
    amberfish Member Posts: 12 New User
  • joo1z
    joo1z Member Posts: 4 New User

    You are far from alone with this problem....I do not understand why Acer cannot just send out the appropriate drivers to automatically download and fix this problem.Woman Mad

  • amberfish
    amberfish Member Posts: 12 New User

    thanks for replying - it is not helpful to tell us all to look at the 'thread' i am not a technician and i havent the faintest idea where to look for drivers or which one and why should i ?   why should I be made to do all this with a brand new latpop?  btw i bought mine in Argos - i dint think i would be able to return it  - as far as i can see there has been no apology or acknowledgement  from Acer regarding this problem.  They want us all to go away - or pay someone else to fix their shoddy product.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Please review this knowledge base article:

    WiFi and Bluetooth Transfers Unstable

  • amberfish
    amberfish Member Posts: 12 New User

    the link doesnt go anywhere?

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Fixed the link.

  • joo1z
    joo1z Member Posts: 4 New User

    Isn't it possible for the driver to be downloaded and installed as an automatic update, I am new to windows 8 and not finding it all all easy to use.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Yes, you can check Live Updater for the driver.

     

     

  • amberfish
    amberfish Member Posts: 12 New User
    Wireless LANAtherosWireless LAN Driver (new)10.0.0.217.v3216.5 MB2012/12/28

     is this it? what do i do with it? it took long time to download

  • amberfish
    amberfish Member Posts: 12 New User

    btw acer Tommy thank you for trying to help Smiley Happy

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    You are quite welcome.

     

    Installing the driver on your system:

    1. Open the folder containing the downloaded file in File Explorer.
    2. Right-click the downloaded ZIP-file and then click Extract All Files. Double-click the folder that has the same name as the downloaded file.
    3. Right-click the setup.exe or install.exe file and click Run as administrator. When prompted, click Yes or Allow to continue to start the installation routine.
    4. Follow the on-screen instructions to perform the installation.
    5. Restart the system when the installation is complete.
  • amberfish
    amberfish Member Posts: 12 New User

     thank you for your help Smiley Happy

     

  • amberfish
    amberfish Member Posts: 12 New User

    to anyone reading this i am a grandma and i did this - albeit relectantly - in step 3 when you open the folder its full of stuff so scroll down the list and find set up and then click it.  I did this process 20 mins ago so fingers crossed VERY tightly that it will be fixed Smiley Happy

  • amberfish
    amberfish Member Posts: 12 New User

    thank you for your patience and help - the laptop has been on 6 hours without the internet going off !!!!

  • Laura
    Laura Member Posts: 1 New User

    Acer V3-571 with Qualcomm Atheros AR5BWB222 Wireless Network Adapter, keeps dropping wirless connection

  • user2012
    user2012 Member Posts: 6 New User

    my v5 touch also having internet disconnection issue after ran for ~15mins and not able to re-connect back again!!! Have to restart it, but each time, it will alwyas disconnect after ran for ~15mins. already serviced by ACER for 3x, replaced the wrieless adapter twice + refresh the driver to the latest version, yet still face the same problem... sigh!!!

  • dltwilson
    dltwilson Member Posts: 1 New User

    I have exactly the same issue. Have tried installing the latest driver from the ACER website (10.0.0.217V3), and this has helped with standard browsing (fewer obvious drop-outs). However still have problems with downloading files, so suspect that there si still a problem but the connection is being quickly/automatically reset with the new driver but this doesn't help with file downloads, where a break in connection stops it.

    A new, robust driver, is urgently required. This is spoiling what is otherwise a very good laptop....but as it is it is almost unworkeable for online usage.

  • leonlfm
    leonlfm Member Posts: 3 New User

    I have the Acer V771G and the same problems, try everything and calling three times with acer for a solution.

    New driver change the bios but everything still the same. So i sent the notebook back to Acer and hoping they can repair it.

    I have this notebook only 3 weeks, and i see so manny people having problems withe the V5 and V3 series. So asking myself why it is so dificultfor Acer to make a new driver?? And why we have to wait now for a new one??? I think Acer have to cheque the notebook before it go for sale.

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