a500 tablet

homerjung
homerjung Member Posts: 1 New User

I cant get past the acer screen. I cant get support as they say tablet is out of warranty.  It was regisered Dec. of 2011.

I need help or a phone number, or email address.  Waranty runs out Dec 9 2012

Answers

  • tpaige0991
    tpaige0991 Member Posts: 98 Troubleshooter

    tech supports phone number for acer is 800-816-2237, i would try that. 

  • Raffi
    Raffi Member Posts: 59 Troubleshooter

    HI Try Hard reset with a paper clip first if tablet is not responding.

    You need to power on thetablet insert the paper clip in rest hole and hold it for few seconds,tablet will vibrate and will come back to normal position.

     

    If that doesnt work you need to try factory data reset.which will wipe out all the data.

     

    Power off the tablet.
    Press and hold the Volume up button, which is located closest to the rotation lock.

    Note: In landscape view, with the volume buttons across the top of the tablet, Volume Down is the lefthand button. In portrait view, with the volume buttons across the right side of the tablet, Volume Down is on the bottom.


    With Volume up button held, press and hold the Power button for 3 seconds then release it. Continue holding the Volume up button.
    Once the tablet vibrates, switch the touch screen lock switch on and off repeatedly while still holding the Volume up button.
    Release the Volume up button and stop switching the touch screen lock switch once the "Erasing Userdata..." message appears in the upper left corner of the screen.
    Once complete the tablet reboots and starts with the OOBE screen, at this point the tablet will have been restored to the factory default settings.

  • chrisshiflet
    chrisshiflet Member Posts: 2 New User

    Same here. Did you ever get  help?

This discussion has been closed.