dvd/cd-rom

Updater123
Updater123 Member Posts: 2 New User

the dvd/cd drive does not open at all.  a technician installed a short cut in my computer. however once a disc is inserted it no longer works.  It is impossible to open. Help!

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi Updater123!

     

    Sounds as if your optical drive is faulty!!

     

    Don't panic, if you look on the door of the drive, there should be a tiny hole. Use a pin/needle/paper clip, and insert it inside  - this will release the mechanism and the drive should now open!

     

    Then I'd advise to replace it.

  • Updater123
    Updater123 Member Posts: 2 New User

    Thanks very much.  I will call the store and replace the cpu.  It is brandnew! I have printed your reply to show the store.

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Good luck, although don't be surprised if they just refer you to Acer support.

     

    Keep us informed!

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