Acer H340; need restore disk

harmonef
harmonef Member Posts: 2 New User

My OS disk went completely belly up (frozen, not spinning). I need a recovery disk or a download link because I have no idea where I put my original disk. Thanks in advance for any help with this.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    For the United States, recovery media, if it is available, would be through the Acer Store: http://store.acer.com/

     

    Click on eRecovery on the top line.

    Put in the serial number or SNID of your system.

  • harmonef
    harmonef Member Posts: 2 New User

    Sadly it appears that Acer does not offer the disk for sale or download anymore because the H340 is 3 or more years old. I think it could have years of life left in it but right now mine is an expensive paperweight until I can recover it. I hope I didn't just lose an entire HD full of family photos just because the OS drive went bad.

  • ANDYW80
    ANDYW80 Member Posts: 7 New User

    Hopefully somebody who knows more than the acer store website will reply and help us here

     

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    You will need to contact the Acer Store directly (in the US or Canada) to order the media.

     

    United States:  contact information at the top of the page on http://store.acer.com/

     

    Canada:  Contact Page

     

  • ANDYW80
    ANDYW80 Member Posts: 7 New User
    And if its not available there?
  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Good news for our customers in the United States and Canada.

     

    The easystore H340 system has be reinstated on our eRecovery order page and should now be orderable.

     

    Please visit http://store.acer.com/ and click on the eRecovery link on the top bar.

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