Iconia Tab W510 Driver Issues (WiFi)

21stofjanuary
21stofjanuary Member Posts: 8 New User
in 2014 Archives

Hey there,

I just got myself an Iconia Tab W510. Looks nice, works nice - I thought. I have the version with 32gb. It is a demonstration device, since it was the last one the store had. As I wanted a clean and fresh Win8 installation I did the long-time full-recovery via those 4 disks.

It worked nice but gave me an error as it first started after the full-recovery. I guess it was about this custom software within the OEM package. The error message was "C:\Windows\System32\OEM\AlaunchX\AlaunchX.exe A referral was returned from the server".

This message is not the problem but it may be important finding a solution.

After clicking onto "OK" - as if I had another choice Smiley Wink - the tab starts normal and I can use it. What I saw next was, that under the device management there were four devices without drivers. I downloaded the latest driver package (and BIOS Update) from the acer homepage. The version of the driver package was 3.01 and the BIOS version is 2.00.

I installed the BIOS Update at first which surprisingly installed all the missing drivers. The broadcom drivers were installed to, there were no errors during the installation, but both, the Broadcom 802.11abgn Wireless SDIO Adapter and the Broadcom Serial Bus Driver over UART Bus Enumerator aren't working properly, as they are marked in the divice manager with the yellow warning sign. The message for both devices in the device manager says: "This device cannot start (Code 10)".

I made an all-nighter out of this without being able to find the solution. With both drivers not working properly the WiFi won't work, of course. And without a working WiFi this tab is... well it's pretty useless for me. I read about many problems with this tab and its WiFi-behaviours but it does not seem that anyone had the problem I described here.

 

If anyone may have a solution for this, I'd be very thankful. Since this is a nice tablet, I really want to keep it, but with a not working WiFi its really useless. So: any ideas how to fix this mess?

 

Greetings

Best Answer

  • 21stofjanuary
    21stofjanuary Member Posts: 8 New User
    Answer ✓
    I've chatted with acer yesterday and told them what I already did. They came to the conclusion that the WiFi module seems broken so I should send my tab in for repair.

    The last thing I tried was installing Windows 8.1 Pro and using the Win 8.1 drivers from support homepage. It gave me the same error with both Broadcom devices again, so it can't be a corrupted driver.

Answers

  • 21stofjanuary
    21stofjanuary Member Posts: 8 New User

    Just a slim side-note for Acer: the recovery-disks don't contain any drivers for both broadcom devices. The bluetooth and WiFi Drivers are missing. It doesn't affect my problem but maybe someone won't have another computer to download those drivers from your homepage.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Correct, you will probably need the drivers from support.acer.com.

     

    Code 10 usually means something was already in the IO space the driver wanted. Best to just uninstall the non-working drivers (do NOT delete) and reboot. The machine should find and load the missing drivers.

     

    If that does not work the network section has a troubleshooter in Win 8/8.1 that is very effective. Might try that also.

  • 21stofjanuary
    21stofjanuary Member Posts: 8 New User

    Hey there and thanks for your reply.

     

    As mentioned before I already installed the drivers from support.acer.com, which do NOT work. With these drivers installed both devices get this "Code10"-Error. I tried every driver from support.acer.com, but it is pretty much the same with all of them.

     

    I uninstalled the non-working drivers (an did NOT delete them ;-) ) and rebooted. The Tab took new drivers, but it didn't work with them either. After that I ran the troubleshooter of the network section (as you recommended) and it wasn't able to solve the problem, but it gave me another interesting information:

     

    The device-manager says that the currently installed driver version of the broadcom wlan adapter is 5.93.97.113 but the information the troubleshooter gave me was, that the current version is the oldest one, 5.93.97.76.

     

    Now I'm at a total loss. This actually means there are two different versions of the driver installed or actually the old one wasn't completly overwritten. I recall that after doing the full-recovery I had to install the drivers, since acer simply forgot to implement them into the recovery-setup. I started with the oldest driver available, which did not work an took the next one, until only the latest driver was left. Even with the latest driver installed it wouldn't work out.

     

    I guess actually no driver is really working with my tab. Or is 5.93.97.113 not the latest driver available?

  • 21stofjanuary
    21stofjanuary Member Posts: 8 New User

    Another thing that surprises me:

     

    Within the recovery-routine I have two options I can choose

     

    1. Restore Operating System to Factory Defaults
    2. Completely Restore Computer to Factory Defaults.

    I already used the first option which didn't help at all. As I want to use the second option a warning pops up which says "Please remove all files from your hard disk before starting. This function will not work if there are any files on the hard disk."

    How am I supposed to delete ALL files? There isn't much on it, just the operating system, and the two hidden partitions (system and recovery).

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    I am running 8.1 on mine so cannot say what you should be running with Win8. Might try backdating to v2.12 drivers (on support page select Windows 8 32 bit and "all" instead of "latest".

     

    Suspect what it means is to remove all personal files because the full restore will probably reformat the disk.

  • 21stofjanuary
    21stofjanuary Member Posts: 8 New User

    This is the worst... I was able to delete "all files" just like the message wanted me to do and now it is asking me to boot the recovery media in legacy bios mode. How the hell am I supposed to do that? I searched the forums but it seems like the W510 tabs don't really have a legacy bios mode?

     

    I think I'm just going to give this device back. Its a very bad joke, Acer.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    It is there but not simple. Are a number of posts but basically you need to enter the BIOS, set a system password (DO NOT FORGET, write down and put somewhere safe), reboot and enter the Security tab, then erase the library. Now turn off secure boot. In that order.Youl should now be configured to boot "legacy".

     

    This is theoretical, I have never needed to do that on mine since I like UEFI.

     

    All of that aside, what recovery media are you using that is not UEFI compliant ? All of my Windows 8 and 8.1 (std, pro, ent) are and these are from both Acer and Microsoft.

     

    Of course I also have reason to believe that the only two signatures in the libary are Acer's and Microsoft's so a Toshiba (for example) recovery disk probably won't boot.

  • 21stofjanuary
    21stofjanuary Member Posts: 8 New User

    Well after all I did what you wrote already and it turned out that it does not work. There really isn't anything like a legacy mode. Tested it twice, both times I got the same message again. The recovery media is from acer, it was with the tablet along in my package. That's why I'm a little frustrated that someone at acer produced such garbage (not the tab but these useless recovery disks).

     

    After all I made my own plans how to go on with this tablet. I mean it is already useless to me, so I'm playin' around a bit and see whats happening.

     

    Thanks so far for your help. I'll post again if my plans were successful.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Not completely understanding. Of the three recovery disks that came with my W510, only one was bootable and it was UEFI compatible. Further all my MSDN ISOs (8/8.1 home/pro/ent/WTG) have had no trouble booting. At one point I had four boot selections : Fixed disk, CD, SDCard, and USB SSD.

     

     

  • 21stofjanuary
    21stofjanuary Member Posts: 8 New User
    Answer ✓
    I've chatted with acer yesterday and told them what I already did. They came to the conclusion that the WiFi module seems broken so I should send my tab in for repair.

    The last thing I tried was installing Windows 8.1 Pro and using the Win 8.1 drivers from support homepage. It gave me the same error with both Broadcom devices again, so it can't be a corrupted driver.
  • dissanayakedmsl
    dissanayakedmsl Member Posts: 3 New User
    acer w3-810 error message no bootable device , Hit any key
  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Probably should use a new thread, since you are asking about a W3 which is quite different than a W510... But do you have a USB drive connected? If so the tablet might be trying to boot from that. You could also have a virus that wiped out the boot info or a hardware issue with the SSD.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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