please helpppppp my new acer recovery management disc wont work
Hi
I have acer aspire E1-531 laptop and it doesnt boot.i lost all data and never created a recovery disk
I contact with Acer support team and they sent me recovery discs
I put it in to cdroom hdd and looks ok
when asks slect option type actually i can see 2 options but there is nowhere to click to start process
only i can click on exit option
so dont know what to do?
please help
cheers
Best Answer
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The best thing to use is a USB to SATA/IDE adaptor. It will allow you to connect a standard SATA drive (or even the older IDE type) to a USB socket on another PC.
It also comes with a power supply. This will allow you to test if a hard drive is working, and you can even retrieve data from it. They are inexpensive and very useful indeed!
Or you can connect it inside a desktop PC just by using an additional SATA cable and an existing SATA power connector.
If none of the above is possible for you to do, you could ask a friend/family member if they can do it for you, or even ask your local PC store if they can test the hard drive for you.
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Answers
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Hi active1345
Have you tried reinstalling Windows via the recovery partition? Press & hold ALT & F10 as soon as you see the Acer logo on start up.
If this too fails, it may be because the hard drive has a fault - which is why you cannot start the process from the recovery disks.
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Yes I tried
No bootable device found message appear on screen0 -
Is it a Windows 7 or 8 machine?
If it is a Windows 8 machine, boot into BIOS/UEFI and go to the BOOT setting. In there, look for LAUNCH CSM and select it. Save the settings then try again.
If it is a Windows 7 PC, then boot into BIOS and check that the computer "sees" the hard drive. If it does not, then it may be dead.
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yes its windows 8
i will give a try
cheers
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tried it but didnt work
thanks for opinion
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Are you sure the hard drive is definately OK?0
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how can i check hard drive ok or not please?
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Enter your BIOS/UEFI and check that your hard drive is showing. If it isn't then it is likely dead.
If the hard drive IS showing, it may still be at fault. The best way of checking it would be to connect it to another PC - either internally in a desktop or via a sata USB adaptor. Check that the files can be accessed and even copy other files to it.
If there are problems reading or writing files, then the drive is faulty and will need replacing.0 -
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only i can see video memory and total memory of 6gb
i cant see any hard drive at all
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i looked but not sure
i can see video memory and total memory
am i looking right place tho?
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BIOSes can vary between PC's. It may be under "Integrated Peripherals" or similar. Check all the options. It may say something like, Sata port (followed by the port number).
Sorry I'm a little vague, but as I've said, BIOSes vary...
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searched online also there is no D2D recovery option on bios some reason
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all information below on my bios
CPU TYPE: INTEL(R) CPU B960 @ 2.20GHZ
CPU SPEED:2.20GHZ
HDD MODEL NAME:NONE
ATAP I MODEL NAME: SLIMTYPE DVD A DS8A8SH
SYSTEM BIOS VERSION: V2.03
GOP VERSION:INTEL R GOP DRIVER(2.0.34.1016)
SERIAL NUMBER:XXXXXXXXXXXXXXXXXXXXXX
ASSET TAG NUMBER:NONE
PRODUCT NAME:ASPIRE E1-531
MANUFACTURE NAME:ACER
UUID:XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
_______________________________
TOTAL MEMORY:6144MB
VIDEO MEMORY:128MB
network boot disabled
f12 boot menu disabled
wake on lan disabled
sata mode (AHC1 MODE)
___________________________
BOOT MODE (UEF1 ENABLED)
BOOT PRIORITY ORDER:
1 HDD
2 ATAP 1 CDROOM;SLIMTYPE DVD A DS8A8SH
3 USB FDD;
4 NETWORK BOOT-IPV4
5 USB HDD
6 USB CDROOM
7 NETWORK BOOT-IPV6
[corrected html format]
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OK, in your list, I notice that where it says "HDD MODEL NAME:NONE" - it should list your hard drive make & model.
I think that your hard drive is not being recongnised. If it is possible, remove the hard drive and connect it to another PC. Doing this will prove if the hard drive is working or not. Do you have a friend/family member you can try it with?
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well
i have an other pc and laptop that i can try it on but dont know what i need to remove hard drive and put it on another one?
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hi
i removed it and tried on my other laptop but didnt fit
how can i test hard drive issues other than that please?
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The best thing to use is a USB to SATA/IDE adaptor. It will allow you to connect a standard SATA drive (or even the older IDE type) to a USB socket on another PC.
It also comes with a power supply. This will allow you to test if a hard drive is working, and you can even retrieve data from it. They are inexpensive and very useful indeed!
Or you can connect it inside a desktop PC just by using an additional SATA cable and an existing SATA power connector.
If none of the above is possible for you to do, you could ask a friend/family member if they can do it for you, or even ask your local PC store if they can test the hard drive for you.
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thank you for advice
i contacted acer and they will fiz the issue
i will post it to them tomorrow bye UPS
thanks ever so much for help
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You're welcome!
Let us know how things go!0
