Aspire won't wake from a sleep and shuts down unless streaming radio

tangerineman
tangerineman Member Posts: 9 New User

When I close the lid (despite 'sleep' setting), my Aspire won't wake up when I open the lid. The power button light comes on, the fan starts, the cd drive makes the usual noise, but the screen stays BLACK.

 

Also unless I'm streaming radio, it shuts down on its own and won't wake up, has to be hard-closed and re-booted.

 

Does anyone have any ideas?

 

I've tried the solution of removing the battery and plug, holding the power button down for a minute, etc....twice now and it hasn't helped.

 

Much thanks.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    What computer model do you have?

    What operating system is on the computer?

  • tangerineman
    tangerineman Member Posts: 9 New User

    I have Model 3756Z, and am using Windows 7.

     

     

  • tangerineman
    tangerineman Member Posts: 9 New User

    I just noticed....Function key plus F4 is supposed to put the computer into Sleep mode. 

     

    I just tried it and it does an immediate hard close, reacts as though I forced a shutdown instead of Sleep.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    That doesn't sound right.  I'm going to suggest that you restore the system to factory defaults to make sure it's not a software issue.

     

    Please review this article:
    Reloading your Acer Computer

  • tangerineman
    tangerineman Member Posts: 9 New User

    Thanks so much for your reply.

     

    I have already done as you suggest and restored the computer to factory defaults, and there was no change.

  • tangerineman
    tangerineman Member Posts: 9 New User

    And I just noticed your link, I'll give it a look.

     

    Much thanks!

  • tangerineman
    tangerineman Member Posts: 9 New User

    Just thinking of another detail - 

     

    As described in the first post, when I open the lid, the only key that responds is the power button. Press that. Blue light comes on, fan, cd drive etc start. Screen stays black.  

     

    I have to do a hard close (hold the power button down till the count of about 6 or 8), then press the power button after it has shut down, and the Acer screen comes on (black background, 'press f2 to enter start menu', second screen with safe mode etc options, press start windows Normally, and windows opens.

     

    Much thanks for any more thoughts.

     

     

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