Iconia A500 tablet having issues with WiFi hardware HELP GURUs

PiperTJW
PiperTJW Member Posts: 8 New User

I have an Acer A500 that was updated to ICS this past summer.  It has been working like a champ until a few weeks ago when it would just hang up after a sleep or when it was turned on.

 

It will initially boot up fine, but within several seconds it will sometimes lock up/ become un respponsive.  I have used Android Info to watch the processes and when this happens the CPU is maxed out at 100%, but there is no procress or group of processes I can see that are doing it?  Also, when this happens the WiFi goes away, and when I go into settings to check it I find it stuck trying to turn off (but I didn't ask for it to be turned off).

 

I haven't installed any new Apps. I have run the Malwarebytes and AVG antivirus on it and neither "finds" anything malicious. I am concerned there is something wrong in some backgroun process that I am not allowed to see?

 

Did I mention this happens randomly, every third or fourth time it boots and works fine, but it is a hassle getting there.

 

Any ideas what is wrong, or what to do about it??

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Have you attempted to reset the hardware and/or software?

     

    How do I reset the hardware and software to factory defaults on my Android tablet?

     

    If resetting the hardware/software does not resolve the issue, you may have a hardware issue which should be looked at by your local Acer service center.

  • PiperTJW
    PiperTJW Member Posts: 8 New User

    No, I was hoping for a solution that didn't wipe my tablet... but I suppose I can if that is what you are recomending.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    The issue is that "locking up" or high idle times and stalling apps, isn't something with a "known fix".  It could be caused by software OR hardware.  To eliminate one of those, the easiest thing to do is resolve the software question first.

  • PiperTJW
    PiperTJW Member Posts: 8 New User

    Agreed... I cant believe this is a hardware issue as I have found I can turn the Wifi off and put it in Airplane mode and turn it off, then later power it up and wait a few minutes before turning the airplane off and the Wifi on and it works fine.  It seems to be some process that is loading in the background that causes the issue at a startup?!

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