Acer aspire 7750Z HELP!!!!

misselaineous
misselaineous Member Posts: 3 New User

Need help. Not very computer literate. I click on my windows Defender and nothing happens. Why?

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm going to assume that you still have Windows 7 on the computer.

     

    Where are you clicking on Windows Defender?

    What are you attempting to do?

     

    Do you have any error messages?

  • misselaineous
    misselaineous Member Posts: 3 New User

    Yes, I still have windows 7. I go to start, go to control panel, search windows defender, it comes up, I click on it so I can check for spyware and nothing happens. I don't get any messages.I feel at times somebody is on my computer that I get rerouted to things I'm not trying to do, so I wanted to scan, but cant. I tried all the windows help and nothing worked to allow me to get windows defender started.

  • Waitin
    Waitin Member Posts: 6 New User

    Go to start (the windows menu in bottom left of screen) and in the search prompt (little white box with a magnifying glass) type "msconfig" without quotation marks. Hit enter. In the third (I think) tab along look for strange (and I mean straaange, not just unknown) names in the first column, if they have a tick next to them, untick them. Click apply and it will ask you to restart, let it restart. When you´ve booted back up go to:

    http://www.trendmicro.co.uk/products/free-tools-and-services/

    and use "housecall" it´s pretty awesome. I hope this helps.

     

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