Acer Aspire V5-431P - Windows 8 graphics problem

Hi there

I have a problem with my Acer V5-431P. When I bought the laptop, I immediately formatted the harddrive and installed a clean version of Windows 8. Aside from an incompatibility between the Atheros Wifi and Windows 8, I finally managed to install it and it runs very well.

There is only one problem: the Intel VGA driver on the Acer website does not work. The screen is very distorted, and this is due to the driver because the screen works just fine pre-boot. I'm referring to this driver listed on the Acer-website:

VGA

Intel

VGA Driver

9.17.10.2849

152.7 MB

2012/11/13

My problem is perfectly described by this video: http://www.youtube.com/watch?v=-JOIdAK4kS4.

I found new drivers for the Intel HD graphics on the Intel website (9.17.10.3062), yet these unfortunately do not solve this problem. I hope someone at Acer is working on this problem, because I have seen many other people having this exact problem. Please help! Smiley Happy

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ejtnaj

edit: So apparently the screen problem is due to the Secure Boot UEFI, for more details check out these links:

A thread discussing the same problem as mine:

http://community.spiceworks.com/topic/341036-intel-hd-graphics-card-display-issue

..and the solution is here:

http://forum.notebookreview.com/asus/698920-installing-windows-8-pro-over-standard-oem-your-new-win8-certified-notebook.html

I'll try this out tonight.

ejtnaj

Well I finally managed to get everything working. I am now working on a 120gb Samsung ssd, with a clean install of Windows 8 OEM with no Acer bloatware and secure boot working.

Apparently, the screen drivers only work with secure boot on. This poses a problem, because secure boot UEFI will only boot from an original Windows 8 dvd, or at least an unaltered one. Yet without a modified iso, the installation will fail due to the incompatible Atheros wifi drivers. Therefore you need:

an official downloaded Windows 8 iso
a dvd
a usb stick
the incompatible Acer drivers

The solution is to follow these instructions: http://answers.microsoft.com/en-us/windows/forum/windows_8-system/windows-8-clean-install-error-0xc0000001-on-a-new/f1430e1d-9ef3-4b17-aadd-79bc65365b05

The only exception is to

create an unaltered Windows 8 install dvd
boot from this dvd
once you are in the setup, and before you click on 'install', simply remove the dvd and insert the (modified) usb stick
the setup will continue from the usb and therefore installing the correct drivers during installation

Note: To install Windows 8 retail or 8 Pro, you need to make an additional step as detailed in my previous post (the ei.cfg solution)

gabkrys

sir I removed the wireless card and installed an untouched Windows 8 OS, everything worked fine even with the Graphics... before attaching the wireless card I tried installing a lot of Atheros Drivers, from Wireless LAN_Atheros_8.0.0.259_W7x64_A to Wireless LAN_Atheros_10.0.0.217.v3_W8x64_A but I'm still getting the same error with the card installed... please help me what correct driver for the wireless card I need and where I can download it... Thank you very much, I have been working on this for 2 days now...

ScottyC

If you have your serial number you can acutally find all necessary drivers on the Acer website. Feel free to post it here and I'll point you in the right direction.

Your serial number is under your device on a white sticker. It will start with either S/N: or SNID:

Either one is fine.

gabkrys

@ScottyC... already tried the drivers from Acer website using my SNID. Installing while the Wireless LAN card is removed (it's the only way Windows 8 will boot), after installing drivers I shutdown my laptop, intall the Wireless LAN card, reboot, BANG!!! I get the same error all over again (that's how I know my Atheros Wireless LAN card is the culprit)... here's my SNID: ********

[edited for privacy - please do not personl information such as serial numbers]

gabkrys

@ejtnaj... how did you solve the incompatibility between Atheros and Windows 8 in you Aspire V4-431P... been at this for 3 days now... HELP!!!! Everything is working fine even with the graphics without the Atheros Wireless LAN card installed... can I just install the correct driver, shutdown laptop, install Atheros wireless LAN card, and then reboot?

Carlos_Montoya

Hi, i got the same problem with these model but i have installed windows 7, do you know any solition please?

gabkrys

can anyone help me????

ScottyC

Ok, lets get technical. Can you please go to your device manager, open display adapter drop down and right click on your adapter. Now go into properties. Click on the details tab and in the drop down select hardware ids. Select everything in this list and hit CTRL-C to copy it. Now please send that back to me. I will see if I can find you a compatible driver. If I have time I may be able to try and compile something for you, but I can't guarantee anything.

Awaiting your replay.

gabkrys

I assume the Atheros Wireless LAN card should be installed when I do this... I can only boot to windows 8 in safemode... ok sir scottyC, I will try right away... thank you.

gabkrys

ok sir I got it running in normal mode (not safemode) after opening the Device Manager and doing what you instructed, heres what I got:

PCI\VEN_168C&DEV_0034&SUBSYS_662111AD&REV_01
PCI\VEN_168C&DEV_0034&SUBSYS_662111AD
PCI\VEN_168C&DEV_0034&CC_028000
PCI\VEN_168C&DEV_0034&CC_0280

thank you sir for your time and help...

gabkrys

YES!!! atlast got it working... thanks to all who helped... it was the workaround that did it... don't know why it would'nt work the first time... but it's working just fine now...

ScottyC

That's great! I'm glad you were able to get it working. I'm sorry I wasn't able to reply sooner but apparenly I would have been wasting my time anyway haha. Take care!

Phil-3

Started new topic.

Al_Spree

Hello sir. So where is the solution?

Is it realy due to uncompatible drivers for Lan and VIdeo?

Have the same problem as fow Win8 as for Win7. Acer v5-431p

Al_Spree

....and device

PCI\VEN_8086&DEV_0106&SUBSYS_07241025&REV_09
PCI\VEN_8086&DEV_0106&SUBSYS_07241025
PCI\VEN_8086&DEV_0106&CC_030000
PCI\VEN_8086&DEV_0106&CC_0300

pinkghost

bonjours je suis heureux de vous dire que j ai pu instaler windows 8 sur mon acer aspire v5 avec un ecrant parfait et le wifi reconnu par le syteme

attention ceci requir le demontage de l appareil (pas entierement)

un dvd windows 8 non modifier ( je l ai pour ce a qui sa interesse il me fo juste un dvd vierge)

une clee usb bootable avec windows 8 dessu

et les driver de la machine

le proceder est tres simple

ElizabethS

Hello pinkghost

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pinkghost

hello here is the solution to your problem
1 turn on your computer and press F12 to restore the value and Defaud
enable boot
save it by pressing F10

2 remove the network card that is under the claver (the total removal)
and slightly up the computer

3 insert the CD installation (no change) I c is the pro version and Crake

      redemarer the computer appuyan F12 and install the ancer
      after having chosen your choice of language insert the bootable usb with clee
      windows 8 above, click intallé and remove the dvd in the drive.
      Foit a totally complete the Installation
      install any driver
      turn off the computer replace the network card and c is good

these windows still finding an error like the cetait caspour me depanner the program and disable the mandatory control of peripheral and c is ok for the rest

I just do it and its very good fanctionne whatsoever at the ecrant and wifi

bonjours voici la solution a votre probleme
1 allumez votre ordinateur appuyer sur F12 et restaurer les valeur par defaud et
activer le boot
sauvegarder en appuyant sur F10

2 enlever la carte reseau qui se trouve sous le claver ( l enlever totalement)
et remonter legerement l ordi

3 inserer le cd d installation (non modifier) moi c est la version pro et craké

redemarer l ordinateur en appuyant sur la touche F12 et l ancer l installation
apres avoir choisie le choix de votre langue inserer la clee usb bootable avec
windows 8 dessus, cliqué sur intallé et enlever le cd dvd dans son lecteur.
une foit l installation totalement terminer
installer tout les driver
eteindre l ordi remettre en place la carte reseau et c est bon

ci windows persiste en trouvant une erreur comme cetait le caspour moi depanner le programme et desactiver le controle obligatoire des peripherique et c est ok pour la suite