Brand New Acer V3771G Won't Play Any Discs on blu ray player

Finlux, thank you for this.  You confirmed my suspicions that whatever I was doing wasn't going to make a difference as something wasn't right.  I rang the company this morning and I am awaiting a phone call from their collection company to collect the laptop.  They started saying about repair, but I was very clear that as it was only used from 8th October and we are now the 11th, I didn't feel that at £900 paid, I should be having a repair and expected it to be replaced.  The advisor has confirmed it will be replaced, but I will have to wait and see what happens.

Thank you again for taking the time to respond to my plea for help.

Regards,

Richardson45

Been trying to resolve this with VERY UK since 11.10.13.  Despite two formal complaints, still no further forward.  All they are offering is repair and I am unwilling to accept that on a £899 laptop.  Am I being unreasonable?  They expected me to liaise with ACER direct, which I was unhappy with given that I didn't purchase it direct from ACER,and I know the item is faulty. but I did that and again they offered to repair (ACER.) 

I am thinking of taking matter to trading standards, because I bought this on the internet from what I thought was a reputable retailer, used it for three days and it was not fit for purpose.

Very frustrating, will NEVER EVER buy an ACER product again.  This has been the first and last time.  I know I can't blame them for the company behaving in the way that they are, but when you pay a lot of money for an item, you expect it to last longer than 3 days!

I've even thought about buying a new blu ray optical drive and installing it myself, as this is my son's birthday present and he still can't  use it.  It's making me feel terrible that I bought him something for his A'level course work and basically all he can do on it is surf the net, not actually  have software installed to allow him to do his coursework!

To fill you in, I took the matter to the VERY UK headquarters, as was getting nowhere with the customer advisors, just a generic script with conficting information and to be honest Acer themselves would only offer repair.  I also sought advice from Citizens Advice on my standing on refusing repair.

As soon as I involved their HQ though action happened.  They said i'd been told wrong info and that as a customer I had 28 days to return and refuse a repair (I kept quoting machine wasn't fit for purpose.)  They again tried to direct me to Acer and I said I wouldn't contact them as contract with VERY, and they rang them got the returns number they needed, arranged for faulty laptop to be collected, which is was yesterday, and a new one arrived this morning, and so far, so good, it is working at the current time and long may that continue.

I haven't had a refund for my faulty laptop yet, but if it doesn't happen within the timeframe given, believe me I will make full use of the email address I now have, as they are fantastic at resolution quickly.

They have also given me £10 credit to my account to take into account the amount of phone calls i've made trying to sort this out.  Maybe it was the threatening to leave (I am a good customer,) that did it.  I don't know, but if i'd found this email address before it would have saved no end of stress.  Oh and they refunded my postage and the new one was free delivery.

If anyone else needs this email address, happy to supply, just contact me.  It's worth it, they really are on the ball and want to help customers.  They told me the other customer advisors had given me wrong information (no really, i'd worked that out myself!!!)