Product registration failure by using the AcerSense-App. Says 'this number is already registered'.

ZijlemaA
ZijlemaA Member Posts: 1 Newbie
edited 6:34AM in Aspire Laptops

Dear reader,

I've registered a new laptop by using the AcerSense-App. The laptop is visible in the app but it looks like there was a technical issue and therefor my laptop wasn't registered correctly. When I log into my account by use of a web browser the laptop is not visible. When I try to register the device a message shows 'this number is already registered'.

What can I do?

Tnx in Advance.

product registration.gif

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,753 Trailblazer
    edited 6:34AM

    Hi A. Zijlema

    If your laptop shows as registered in the AcerSense app but not in your online Acer account, it’s likely a sync issue between local registration and the global Acer ID database.

    Since you're probably based in the Netherlands, please use the Acer Europe registration portal directly:

    https://www.acer.com/euro-en/support/product-registration

    If the system reports “this number is already registered,” it means the serial number is already tied to an Acer ID—possibly via AcerSense or a retail channel. In that case:

    • Log out and back into your Acer ID account
    • Try registering again using the full SNID or serial number
    • If it still fails, contact Acer Europe support with proof of purchase

    Let us know if you need the support contact link or help verifying your SNID.

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