Brand new Acer Aspire desktop won't boot factory installed NVMe drive

BigRich
BigRich Member Posts: 22 Networker

All I get when I power on the PC is a message saying "Reboot and Select proper boot device" etc.

The 1TB drive shows up in the "Storage" section of the bios and "Hard Disk" is selected 1st in the "Boot Priority" list.

The machine does not respond to "F12" to enter the boot menu during boot although the "Boot Menu" option is enabled in the bios. "Boot Mode" is UEFI but it is greyed out.

I am not familiar with this bios, is there some other setting that needs to be checked? This should start the OOBE (Out of Box Experience) on the NVMe drive if it's there as it should be.

Answers

  • BigRich
    BigRich Member Posts: 22 Networker

    BTW, I tried Fn + F12 but it still does not go to the boot time boot menu.

  • Larryodie
    Larryodie Member Posts: 2,011 Expert Leader

    Try F12 only.

    Is this NEW "out of the box" ? If so call ACER warranty people or a local ACER store/where you bought it.

    Seems like it's not formatted ?

    Maybe you install a bootable USB from https://www.yourwindowsguide.com/2025/07/windows-11-media-creation-tool.html

  • BigRich
    BigRich Member Posts: 22 Networker

    Yes, I tried F12 only. It made no difference. The system is new out of the box. I called the company that sold it to me and I had to leave a message. They have not yet called me back.

    I already made a Win 11 USB from the Microsoft Media Creation Tool (and it booted) but I don't want to start an install if there is a simple solution for this.

    I think the boot block of the NVMe is corrupt and just needs to be rewritten but I will wait for the selling company to call me back. It's been about 3 hours so far and my day is blown.

    No matter what, I would think the F12 would bring up a menu even if it was empty.

  • Larryodie
    Larryodie Member Posts: 2,011 Expert Leader

    Does F12 or Function F12 bring up the menu when you have the USB is inserted.

    Yes, I agree the NVME is corrupt or missing ???

  • Larryodie
    Larryodie Member Posts: 2,011 Expert Leader
    edited 7:49PM

    You can go thru the USB boot menu and do a repair diagnose to see the status of your system (I think) . Just boot the USB till the point where it's in a diagnose/troubleshoot menu.