NVIDIA drivers reinstalling itself automatically after clean uninstall in Nitro ANV15-41

pickel12
pickel12 Member Posts: 8 New User
edited August 18 in Nitro Gaming

Hello,

For the past several months i have been encountering this issue where my laptop would randomly switch off whenever playing at least moderately demanding games (ULTRAKILL, Destiny 2, Warframe).

In a attempt to see if the issue is from the latest NVIDIA drivers, i have observed that even after using DDU to remove my NVIDIA and/or AMD drivers from my laptop in safe mode, the computer would automatically install NVIDIA driver 551.76 and/or AMD radeon software without any user input. i assumed that this was windows, however this behaviour would still contnue after i switch off automatic device installation in the windows settings.

My only other guess is that this behaviour is from the BIOS, and if this is the case, how would i disable this?

My specs:

Nitro ANV15-41, Windows 11 home

Nvidia GeForce RTX 4060 laptop

AMD Ryzen 7 7735HS with Radeon Graphics
16.0 GB RAM

I have been retroactively trying to solve this issue for months. The issue is a kernel power 41 (63) error, and it will happen without any warning or sign that it will happen. I would be playing a game, and then suddenly the screen will go black as the computer turns off.

This isn't a thermal problem, as i both checked the fans, replaced thermal paste, and monitored the temperatures when the issue would occur.

This also isn't a hardware issue either, as i sent it to a repair center where they did a stress test on the laptop for 12 hours straight and reported no issues.

Since its a kernel power error, i tried monitoring the power consumption of the laptop as well, however nothing seemed out of the ordinary in the moments prior to the issue occuring (no spikes or dips in power consumption)

This leads me to believe that this is purely a software issue, maybe the NVIDIA driver is conflicting with the AMD driver somehow in some way i don't know. i cannot know for certain unless i can go about using the laptop without the drivers reinstalling themselves for no reason.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,783 Trailblazer
    edited August 18

    Hi pickel12,

    If you install the dGPU drivers directly from Nvidia, Windows will automatically replace them with Acer’s customized drivers. If you encounter errors, download DDU (Display Driver Uninstaller) from https://www.wagnardsoft.com/ and, in Safe Mode (not Safe Boot), use it to uninstall all GPU drivers using the Clean and Restart option. Windows will then automatically reinstall the Acer‑customized GPU driver on reboot from a clean state. https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

    DDU screen.jpg
  • StevenGen
    StevenGen ACE Posts: 15,314 Trailblazer

    The the turning off of your Nitro ANV15-51 model laptop is a common thing in this model as allot community members have had the same problem. Its a design factor and it could also relate to the bios program, but this model has had allot of bios updates and none have fixed this crashing mid way through gaming. With windows update and the NVidia driver, you will need to set windows update to notify you of updates and not install the windows updates, as the version 551.76 an old driver as the latest is the 580.97, so you need to disable these old NVidia drivers from installing automatically.

    Install the NVidia App for all compatible new drivers for the RTX4060 gpu and also play all supported games through this app for best settings for your RTX4060 gpu, as NVidia app has these supported games that work with the NVidia app, so play all the games through that app, as it will stop the games crashing.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 18,783 Trailblazer

    Hi pickel12,

    For Nitro ANV15‑41 systems, the NVIDIA/AMD graphics drivers from Acer Support are not just generic re‑packs — they’re customized for your model’s firmware, power profiles, and iGPU/dGPU hand‑off logic. Installing NVIDIA’s generic drivers can:

    1. Overwrite Acer‑specific EC and thermal tuning, leading to instability under load.
    2. Re‑introduce conflicts (e.g., kernel‑power 41) that the OEM package is tuned to avoid.
    3. Be replaced by Windows Update with Acer’s package anyway — making direct installs both risky and redundant.

    Recommended clean install path:

    1. Get DDU from https://www.wagnardsoft.com/
    2. Boot into Safe Mode and use DDU’s Clean and Restart option to remove all GPU drivers.
    3. On reboot, let Windows install the Acer‑customized NVIDIA package, or install it manually from Acer Support:https://www.acer.com/us-en/support

    This gives you a stable, validated baseline specific to the ANV15‑41 before making any further changes. Stability first — tweak later only if needed.

  • StevenGen
    StevenGen ACE Posts: 15,314 Trailblazer

    DDU will do nothing, its easier and the same to do a new Nvidia graphics driver installation of the last RTX40xx driver version 580.97 with the Custom installation > Clean installation of the NVidia driver as these ANV15-51 problems are not the Nvidia graphics drivers, but you can try to reinstall the latest RTX driver for your gpu as its the actual power that cuts off and is the issues with this laptop which could be the BQ chip or voltage regulator that is a problematic design and causes these crashes.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Gtip
    Gtip Member Posts: 22 Troubleshooter

    Well you can try the following:

    Block Specific Driver Version
    Use DDU (Display Driver Uninstaller) in Safe Mode
    Block Driver Updates via Group Policy
    Disable Automatic Driver Installation via Windows Settings

  • pickel12
    pickel12 Member Posts: 8 New User

    It is my fault for not mentioning that i have already attempted to all of this but edit the Group policy, as that is not a feature that is available in windows 11 home.

  • pickel12
    pickel12 Member Posts: 8 New User

    I will attempt to use the latest drivers again, however this issue was consistent with all latest drivers (including the auto-installed 551.76 driver). In response to your previous post mentioning the NVIDIA app, launching programs through the app only runs the executable through steam, meaning it makes no difference when launching through steam or nvidia. all previous games that i mentioned, including destiny and warframe (where the issue occurs more often), are supported by the nvidia app. i have also enabled auto-optimization for these games. i will reply to your post if i encounter the issue again, i will have to play them to see if it happens.

    since you mentioned the voltage regulator and motherboard, i will have to state again that this is not a hardware issue. the repair center did numerous tests on the laptop, including the 12 hour stress test i mentioned in my original post with the dGPU and iGPU and found no problems.

  • pickel12
    pickel12 Member Posts: 8 New User

    would you know where the updated versions of these acer-specific drivers are? I didnt exactly state this in my original post, for which i apologise, but the auto installed driver 551.76 would also cause these issues. the same driver can be found on the acer support page for the laptop as well.

  • ayla74108
    ayla74108 Member Posts: 4 New User

    That sounds super frustrating—I’ve seen similar cases where Windows keeps pulling GPU drivers from Windows Update even after DDU. A couple of things you could try:

    Group Policy / Registry tweak – If you’re on Win 11 Home, you’ll need to use the Registry instead, but basically disable driver updates through Windows Update completely. Sometimes the “automatic device installation” toggle doesn’t stop GPU drivers.

    DDU with Safe Mode + network disabled – When running DDU, disconnect WiFi/Ethernet before reboot. Windows Update won’t be able to auto-fetch drivers. After reboot, install only the GPU driver you want manually before reconnecting.

    BIOS angle – Unlikely that BIOS is pushing the drivers itself. It’s usually Windows Update that’s reinstalling. Still, check your BIOS for “auto driver update” or vendor update service. Some Nitro models come with Acer Care Center that auto-installs drivers.

    AMD + NVIDIA conflict – Since you’re on a hybrid laptop (integrated AMD + dedicated NVIDIA), Windows sometimes insists on installing both. You might need to let the AMD drivers stay but only update NVIDIA manually to the version that works best for your games.

    Since you’ve already ruled out temps and hardware, I’d definitely start with disabling Windows Update driver installs fully and installing a known stable driver version.

  • pickel12
    pickel12 Member Posts: 8 New User

    as i anticipated, this did not work. i am speculating that this may be a issue with windows 11, so i will run a experiment by dual booting windows 10 and install the same drivers / software to see if the problem lies with windows 11.

  • pickel12
    pickel12 Member Posts: 8 New User
    edited August 19

    i am glad to report that ive had no issues with windows 10, everything seems to work fine (and better). i am now presented with a ordeal: either switch to windows 10 on a device that doesnt support it with drivers (microphone and camera doesnt work, as i still use this for school), or try to fix whatever is causing the issues on windows 11. since its not a driver issue, i do not need to worry about the automatic installation of other drivers, however the black screen issue is still a priority.

  • StevenGen
    StevenGen ACE Posts: 15,314 Trailblazer

    I'm using the Predator Helios Neo PHN16-71-50JG model a i5-13500HX cpu / RTX4050 gpu and I've upgraded the ram to Crucial which is a Micron ram at total of 64GB at 2x 32GB DDR5-4800MT/s CL40 type ram modules and I've used Win-11 in gaming since this OS was released on an older Nitro 5 AN515-56 with an i7-11370H cpu and RTX3050 gpu and I've never ever had problems within gaming and/or power crashing in intense gaming.

    But with the Nitro AN515-56, I've started to get BSODs about 6 months ago, as the new NVidia gpu drivers that I do a clean install with, at 85% through the update I get a BSOD and after the laptop reboots, the new driver version is installed perfectly and it shows the new driver version in Device manager and in the NVidia App, so I don't know what is going on, as the BSOD does not have an error description and/or code, which is strange.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • pickel12
    pickel12 Member Posts: 8 New User

    I have no clue what you are trying to convey here. are you trying to say that you had the same issue that i have? I am not getting any blue screens of death, only just the computer shutting off. windows doesnt generate any dump files when it does this either.