Trouble with the Intel Wireless-AC 9560 in my Nitro 5 AN515-54. Please help me.

Tomyork
Tomyork Member Posts: 2 New User
edited 5:19AM in Nitro Gaming

Hi, I was using my Acer Nitro 5 AN515-54 and I’m having problems with the wireless connection. I was working and this problem appeared all of a sudden, and now in the Wi-Fi settings it shows that the wireless adapter Intel Wireless-AC 9560, 160 MHz is no longer working. This issue can last all day and I haven’t been able to find a fix.

I’ve already tried restarting my laptop, restarting my router, and even uninstalling the drivers, but nothing has worked. My drivers are supposedly up to date. Please help me.

[Edited the thread to add model number to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 15,220 Trailblazer

    Try a refresh of the driver, if that doesn't work then you need to take the card out and clean its pins and the the WLAN slot pins and reinsert the card and try and see if the wireless LAN works, if it still doesn't then its the actual card that is faulty and you need to change the card to a new Intel AC9560 card. Good luck and hope this helps you solve this problem.

    image.png

    WI-FI Driver Refresh >Go to Device Manager > Network adapters > select Intel AC9560 card > right click the card Properties > Driver > Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > and then pick the last and most recent dated Wi-Fi driver that is in that list, and reinstall that driver, as afterwards your Wi-Fi should work.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • TimeLimited
    TimeLimited Member Posts: 4 New User

    Orrr… you can go to Intel's driver page directly and get the most recent drivers here → https://www.intel.com/content/www/us/en/download/19351/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html

    Those drivers will bring it up to the actual latest (newer than what Windows update will do), and should detect the correct drivers no matter what. Fiddling with your hardware should be a last resort. Something you can also try, is using windows restore to go to a check point when it was actually working to ensure that it's not a software issue. Microsoft has been on a field day breaking peoples systems with udpates lately.

  • Axxo
    Axxo Member, Ally Posts: 2,270

    Try these procedures:

    Disable the adapter shutdown option:

    Open Device Manager:Windows key + R and type:devmgmt.mscokDeploy Network Adapters. Right-click on Ethernet/Wireless Adapters and click Properties.Click Power Management. Clear the check mark next to Allow the computer to turn off this device to save power. Click OK Check

    Reset TCP/IP settings on your PC:

    Right click on the Windows prompt and open Terminal (admin)In the window type "netsh int ip reset resetlog.txt" without the quotes and press enter. Restart your PC and check.

    Resetting the Winsock catalog may also help you:

    Right click on the Windows prompt and open Terminal (admin)In the window that opens type "netsh winsock reset" without the quotes and press enter.Restart your PC and check.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Tomyork
    Tomyork Member Posts: 2 New User

    Thank you for your feedback, it is finally working!!!