Doesn't show how much the CPU uses and doesn't show temperatures correctly

danggtr
danggtr Member Posts: 7 New User
Снимок экрана 2025-08-16 223057.png

how to fix?

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,616 Trailblazer

    Hi @danggtr Since you’re using NitroSense, make sure you have the latest version that matches your exact laptop model — a package for a different model may not read system data correctly.

    It’s also a good idea to update to the most recent BIOS for your system from the Acer Drivers & Manuals page. The right combo of BIOS and NitroSense version ensures temperatures and CPU usage are reported accurately.

  • danggtr
    danggtr Member Posts: 7 New User

    Hi, unfortunately it didn't help

  • danggtr
    danggtr Member Posts: 7 New User

    maybe this will help but when I downloaded drivers from nitrosense it stopped showing CPU monitoring these were VGA and Audio drivers

  • Puraw
    Puraw ACE, Member Posts: 18,616 Trailblazer

    Hi @danggtr If NitroSense worked before but stopped after recent changes, try these steps:

    • In Task Manager > Performance, confirm the CPU is detected correctly — if not, update the Intel chipset and Management Engine Interface (MEI) drivers for your exact model from the Acer support page.
    • If the issue began after VGA or audio driver changes, roll those back or reinstall the OEM versions to rule out conflicts.
    • Perform a clean boot to see if background software is blocking NitroSense from reading sensors.
    • As a last step, run an In‑place Recovery via Settings > Update & Security > Windows Update with optional updates enabled. This refreshes Windows system files and can restore driver/sensor communication without a full reinstall.

    Afterwards, reinstall the correct NitroSense version for your exact model.

    https://support.microsoft.com/en-us/windows/fix-issues-by-reinstalling-the-current-version-of-windows-497ac6da-7cac-4641-82a5-f50398d879a0

  • danggtr
    danggtr Member Posts: 7 New User
    edited 1:22AM

    Thanks for the answer but nothing helped

  • danggtr
    danggtr Member Posts: 7 New User

    Task manager works correctly

  • Axxo
    Axxo Member, Ally Posts: 2,270

    If NitroSense isn't displaying CPU usage or correct temperatures, it's likely due to outdated or missing drivers, or issues with the Windows Management Instrumentation (WMI) service. Reinstalling NitroSense, updating drivers, and ensuring WMI is running can resolve these problems.

    Here's a more detailed breakdown of potential solutions:
    1. Update Drivers:
    Outdated or corrupted drivers, especially for the GPU and chipset, can cause NitroSense to malfunction.
    Go to the Acer support website and download the latest drivers for your specific laptop model.
    Ensure that the chipset drivers are up to date as well, as they are crucial for hardware monitoring.
    You can also check for driver updates through the Device Manager in Windows.
    2. Check Windows Management Instrumentation (WMI):
    WMI is a critical Windows service for managing and monitoring system resources, including CPU and GPU usage, and temperature.
    Make sure the WMI service is running and not disabled. You can check this in the Services app in Windows.
    3. Reinstall NitroSense:
    A corrupted NitroSense installation can also cause these issues.
    Uninstall NitroSense and download the latest version from Acer's official website.
    Ensure you download the version specifically for your laptop model.
    4. Run System File Checker (SFC):
    Open Command Prompt as an administrator and run the command sfc /scannow to check for and repair any corrupted system files.
    -----------------------------------------
    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • danggtr
    danggtr Member Posts: 7 New User

    didn't help

  • danggtr
    danggtr Member Posts: 7 New User

    I guess I'll wait for a new update in nitrosense