Recent update broke low light eye tracking on acer spatial labs 27

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Ghost_Maker
Ghost_Maker Member Posts: 9

Tinkerer

anyone else experience this?

Answers

  • Pearce39
    Pearce39 Member Posts: 100 Skilled Fixer WiFi Icon
    edited July 29

    I use in low light and it's constantly losing tracking and the 3d goes flat it used to work better with me being in a recliner now it seems I have to be closer which sucks cuz I like to relax and I can't get any closer

    going to try updating the gamebridge

  • Ghost_Maker
    Ghost_Maker Member Posts: 9

    Tinkerer

    the low light sensor doesnt even come on for me after update

    Reinstalled without update and it works fine

  • Pearce39
    Pearce39 Member Posts: 100 Skilled Fixer WiFi Icon

    Oh idk even know how to tell if it comes on but I do get an orange light updating game bridge seems to have fixed my issue maybe try calling them

  • Bobbel
    Bobbel Member Posts: 2 New User

    I recently started to use the Tobii Eye Tracker again in parallel with Acer Spatiallabs 27 monitor. Tobii also uses IR to illuminate and track the eyes. I'm not completely sure but it seemed to me that the additional infrared illumination also improved the Spatiallabs tracking. After this recent update, my tracking in the dark is still stable, so I'm wondering if it is just the IR light LEDs that are not coming on after this update.

    Hopefully a software fix is coming soon.