Nitrosense keeps giving notification saying Nitrosense Setup Not Completing (Nitro ANV15-51)

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Rhodes_A_Casteneda
Rhodes_A_Casteneda Member Posts: 1 New User
edited 9:03AM in Acer Software

Nitrosense keeps giving me a notification that says

Screenshot 2025-07-27 153324.png

When I do what it says, it just pops the same notification up again. I've tried uninstalling and reinstalling, but it hasn't helped, and it just keeps doing this.

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,959 Trailblazer

    The Nitro Sense in these Nitro V16 and V15 like your model ANV15-51 are a problematic app to reinstall once they are uninstalled or it does not work properly. Make sure that you have the last ANV15-51 bios version 1.31 installed in your laptop and install the NS app within its Setup > folder, as that is what I had to do with my old Nitro 5 NitroSense app as it installed that way, so see if there is a way to install this app within its folder, or search the Acer community at the "Search section" for the ANV15-51 Nitro Sense solutions and see what other community members have done. Good luck and hope this helps you out further.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Diya1811
    Diya1811 Ally Posts: 884

    Start by uninstalling both “NitroSense” and “NitroSense Service” via the Control Panel or Settings. Next, open Command Prompt as Administrator and enter lodctr /R to reset Windows performance counters. Head over to Acer’s official support page for your ANV15-51 and download the latest NitroSense package they offer. Once downloaded, extract the folder. After installation, reboot your laptop and press the NitroSense key to verify the app launches properly

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful