Request for Factory BIOS Version for Acer Aspire A715-42G (GPU Crashes After BIOS Update)

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JamesC1223
JamesC1223 Member Posts: 4 New User
edited 4:39AM in Aspire Laptops

Hi Acer Community,

I have an Acer Aspire A715-42G laptop (SNID: XXXXXXXX, Serial Number: NHQE5SP002XXXXXXXXXXXX) with an AMD Ryzen 5 5500U CPU and NVIDIA GeForce RTX 3050 GPU.

After a BIOS update was automatically installed through Windows Update, my laptop started experiencing GPU-related issues. The system now freezes or crashes during 3D rendering tasks, such as gaming or video exporting. It works fine during light tasks like browsing or watching videos.

Additional details:

  • When the system crashes, it freezes the screen completely.
  • On rare occasions, it shows a blue screen with the error: DPC_WATCHDOG_VIOLATION.
    • I looked this up and it’s often caused by driver incompatibility, but I’ve already tried every available NVIDIA driver version from the official website (clean installs included), and the issue remains.
  • I also tested the integrated GPU (iGPU) by disabling the RTX 3050 and running games, and in this case, the system does not crash.

Here’s what I’ve ruled out:

  • No thermal throttling – both CPU and GPU temps are within normal limits.
  • RAM is healthy – no memory errors detected.
  • Power adapter is functioning properly.

Since these problems only started after the BIOS update, I strongly believe the issue is BIOS-related. I’d like to revert to the original factory BIOS version that the laptop came with, but I can’t find that version available on Acer’s support page.

Could anyone from Acer or the community help with the following?

  1. What was the original BIOS version installed from the factory on this unit?
  2. Is there a safe download link or method to get and install that version?
  3. Is BIOS downgrading safe and supported for this model?

Any help would be greatly appreciated. I’m really hoping rolling back the BIOS will resolve these GPU issues.

[Edited the content to hide sensitive information]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,959 Trailblazer
    edited 4:40AM

    For all the bios and EC issues that these chips are preprogramed from Acer you need to take your laptop to a technician that specializes in programming these chips and has access to these programs also. To change and/or reprogram these bios or EC chips you need a special programming tool and also the software to to do all this, this is a specialist job.

    If you look in the Acer Aspire A715-42G support page at its bios versions, this laptops first Acer listed bios is version 1.02 and its last is 1.10, The Insyde bios software that Acer uses for this laptops bios, does not allow a bios version to be change to an earlier version, as you need to do all the above to change the bios to an earlier version. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 18,147 Trailblazer

    Hi @JamesC1223 ,

    Thanks for the detailed breakdown—it really helps pinpoint the root cause. Based on similar cases, this feels like a driver-level conflict more than a BIOS issue.

    🧼 Here’s what I suggest:

    • Use DDU (Display Driver Uninstaller) in Safe Mode to fully remove all NVIDIA drivers, not just the RTX 3050.
    • After cleanup, reboot and let Windows 11 auto-install the best-suited driver version.

    💡 Why it matters: The BIOS update may have adjusted how the dGPU is initialized or prioritized, but the DPC_WATCHDOG_VIOLATION error almost always points back to problematic drivers or driver timing issues.

    You already verified thermals and RAM, so this next step could save you from needing a risky BIOS downgrade.

    Let us know how it goes—might just be the reset your GPU needs. 👍

    DDU screen.jpg