Setup failing on brand new Predator Triton Neo 16

SteveFlooks
SteveFlooks Member Posts: 2 New User

Just arrived today, out of the box, plug in the AC Adaptor and its charging. Push power on button, keyboard flashes blue and then goes solid blue, and thats it. No sound, no windows setup. Tried the battery reset button on the bottom, for 5 secs and 15 secs as suggested by the online support, but it still does nothing. Hoping someone here can provide some help.

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,640 Trailblazer

    Hi, return the laptop in its original packing/boxes to the retailer, you have 2 weeks (one week in some SE Asia countries) after the delivery date to return purchases to claim a full refund, without questions asked.

  • SteveFlooks
    SteveFlooks Member Posts: 2 New User

    Spoken to the Support guys and they only offered the battery reset option. I let it drain down last night with it sat there with a the keyboard lights on. This morning still no good. So will ship it back for a replacement on Monday. Must say I never had a laptop do this ever, so questioning whether I should just return it for a refund and buy another brand.