laptop crashing and freezing

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blammer
blammer Member Posts: 0 Newbie

hey i had a minidump that i finally read and understood. https://drive.google.com/file/d/1kg1V54fryCTI7TSmCA1rMsIAOZh56XEN/view?usp=sharing

this is the issue im having with my sound driver failing : https://www.intel.com/content/www/us/en/support/articles/000034758/processors/intel-core-processors.html ive factory reset, reinstalled windows, and ddu uninstalled all drivers, yet its still happening. in one of the dumps it shows

"DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS" in nvpcf.sys.

i have NO clue how to fix that considering i reinstalled windows and uninstalled everything with ddu. can anyone help? i cant even watch netflix without it crashing to where ihave to hold power down for it to restart

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,040 Trailblazer
    edited July 22

    Hi blammer, It sounds like your crash is related to leftover graphics driver components, especially after reinstalling Windows. Even with a tool like DDU, you need to run it in Safe Mode and choose the option to clean and restart. This makes sure no hidden entries or old links from previous driver installations survive.

    To sort this out:

    • Restart into Safe Mode via Advanced Startup (Shift + Restart → Troubleshoot → Startup Settings).
    • Use DDU to clean NVIDIA and Intel drivers (if both are installed), and allow it to restart automatically.
    • After reboot, install the official GPU drivers manually—don’t use auto-installers or companion apps.
    • Run a quick system scan using Windows tools to confirm nothing’s broken.
    • If you still hit crashes during video playback, try temporarily switching your sound drivers to the default Microsoft version to test if the issue comes from there.
    • Also check your BIOS version; some systems like the PHN16-71 work best on v1.18, which improves hardware communication.

    I’ll attach a screenshot showing the correct DDU settings. Let me know what laptop model you’re using if you want matched driver links or BIOS instructions.

    DDU screen.jpg