Games have been crashing on my Predator PHN16-71 for the past 9 months. What can I do to fix it?

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Raydriart
Raydriart Member Posts: 2 New User

The Problem: ————————————————


Since late 2024 I've been getting crashes which have been getting worse over time. It happnes a lot in Unity games and in games that use other engines it gives me DXGI_ERROR_DEVICE_REMOVE & DXGI_ERROR_DEVICE_HUNG.

What usually happens is the screen goes black and you hear a reconnection sound like you plugged in a USB. Other times the game gets frozen on a frame but inputs and sound still continue until the game closes or I have to close it myself. Sometimes it just closes by itself.

Sometimes it happens immediately (especially with the latest NVIDIA driver) but it mostly happens in the middle of the games I play.

The error codes I find on the event viewer are the following,

Event ID 4101 Display driver nvlddmkm stopped responding and has successfully recovered.

Event ID 153 The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video8
Error occurred on GPUID: 100

*some variations also show the following,

\Device\Video8
UCodeReset TDR occurred on GPUID:100

\Device\Video8
Resetting TDR occurred on GPUID:100

The message resource is present but the message was not found in the message table

What I've tried to fix it: ————————————————

I've tried updating to what the community says is the stable driver for 40 series (566.36) the latest driver (576.88), rolling back to older drivers before I started having these issues. I notice that the latest drivers make them worse and rolling back doesn't remove them at all.

Attempted different configurations on NVIDIA Control Panel, Power Plans, etc. I haven't touched BIOS or Registry things yet.

I've also sent this to the Main Acer Service Center Branch in my country and just got it back yesterday. They said that all physical components passed isolation testing and passed for quality checking. Aside from my display screen (which had its own issues) no other parts were replaced. What they did was reformat the laptop but the issues persisted.

One of my suspects before I sent it over was it could be a Windows Update issue with the 24H2 version. But I've been testing on a previous version that came with it being reformated and the problem persisted so it probably not a Windows Update issue.

My Laptop Specifications: ————————————————

Make/Model: Acer Predator PHN16-71
CPU: 13th Gen Intel(R) Core(TM) i7-13700HX, 2100 Mhz, 16 Core(s), 24 Logical Processor(s)
GPU: NVIDIA GeForce RTX 4060 Laptop GPU
RAM: 16GB

Seeking help on what I can do to fix this.

Answers