After Windows update, my GN246HL shows 'Incorrect cable' at >60Hz refresh rate, how can I fix this?

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phantomyy
phantomyy Member Posts: 2 New User
edited 11:15AM in Monitors

This message appeared on my GN246HL recently, even if i've been using that same cable for years. Plus the message does NOT appear when i first boot my pc, but only if it goes in sleep mode and then gets turned on again (restarting the pc makes the message disappear temporarily). The message only appears when using >60hz settings. I recently had a windows update (i was and still am on windows 10, just a more recent version) that may be the cause (i surely didn't have this problem before, i don't know if it came up right after the update or some time later)

Answers

  • JKenn
    JKenn Member Posts: 4 New User

    Hello and welcome to the Acer Community.

    It might be a "glitch" with the monitor or potentially a driver issue. Resetting the monitor to back to default settings might resolve the issue. Is the computer an Acer too?

  • phantomyy
    phantomyy Member Posts: 2 New User

    Hi, I've tried both resetting the monitor and updating my gpu drivers (nvidia gtx 750) but to no avail. No my pc is an old desktop.

  • JKenn
    JKenn Member Posts: 4 New User

    Then testing the monitor on another system might be best option.