Acer KB272 bi Monitor Displaying Low Resolution outputs to 720 x 480 instead of 1920 x 1080

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GameGamerr
GameGamerr Member Posts: 6 New User
edited July 7 in Monitors

MY Acer KB272 only outputs to 720 x 480 instead of 1920 x 1080, as the monitor should support that. I have tried multiple HDMI cables, which did not fix the issue. I am running directly from a Nintendo Switch 2, but the same happens when connecting from my computer.

Any advice?

[Edited the thread to add issue detail]

Answers

  • PCProb
    PCProb Member Posts: 31 Die Hard WiFi Icon

    You could check the refresh rate is not too high - max 100Hz at 1920x1080.

  • GameGamerr
    GameGamerr Member Posts: 6 New User
    image.jpg

    Already checked that, maybe this will help? This is from my Nintendo Switch 2.

  • PCProb
    PCProb Member Posts: 31 Die Hard WiFi Icon

    Is the 1920 x 1080 option available on the PC i.e. is it on the list of display resolutions in Settings?

    Can you provide a screen shot from Windows DirectX Diagnostics Tool > Display tab > Showing current display mode. You can open this by entering dxdiag into Windows Search box, and selecting dxdiag (Run command) from the results.

  • GameGamerr
    GameGamerr Member Posts: 6 New User

    Does this help?

    image.png
  • PCProb
    PCProb Member Posts: 31 Die Hard WiFi Icon

    This seems to be implying 1024 x 768 which is not HD but better than 720 x 480.

    Can you provide a screenshot for Settings > System > Display > Display resolution (list of resolutions available, including the one labelled "Recommended").

  • GameGamerr
    GameGamerr Member Posts: 6 New User

    This is what it shows, but when I select 1920 x 1080, it reverts back.

    image.png
  • GameGamerr
    GameGamerr Member Posts: 6 New User

    Did that help?

  • PCProb
    PCProb Member Posts: 31 Die Hard WiFi Icon

    Have you might want to reset the monitor to default settings. You will need to do this on the monitor itself.

  • GameGamerr
    GameGamerr Member Posts: 6 New User

    Do you know how to do that?

  • billsey
    billsey ACE Posts: 36,312 Trailblazer

    It looks like your computer either don't have the right drivers for your video card or those drivers are corrupt. Does it show you using the Basic Display Adapter?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.