Aspire AIO C27-195ES showing very high core temperature one 2 of the 12 threads and hangs randomly

infnspl
infnspl Member Posts: 3 New User
edited April 26 in All-In-One PCs

Aspire AIO C27-195ES is shpwing very high core temperature one 2 of the 12 threads and always hangs randomly.

Answers

  • StevenGen
    StevenGen ACE Posts: 14,589 Trailblazer
    edited April 27

    For such a new AIO like the Aspire C27-195ES it should not be showing a very high core temperature in its 2 of the 12 threads and should not hang at all. These symptoms are due mainly to the cpu overheating as its not being cooled properly or the cpu is faulty. Make sure that you have all the Win-11 24H2 updates to the last OS build: 26100.3915 and that you have the bios version 1.01 installed.

    Do not try and do anything else with this new AIO and send your Aspire C27-195ES to Acer Tech Support in your country, so that the Acer technicians can analyze this problem and replace the appropriate parts, as your C27-195ES might need a new mainboard with a new cpu, which aint cheap and its best that you get all the problems that this AIO has now fixed under warranty. Good luck and hope this assists you to solve this problem out.

    These are the Aspire C27-195ES mainboards

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • billsey
    billsey ACE Posts: 36,238 Trailblazer

    What do you mean by "high core temperature"? 60C, 80C, 100C?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • infnspl
    infnspl Member Posts: 3 New User

    The CPU core temperature can reach 110C …. Tech Support has changed RAM, Motherboard but the issue is still there. Machine also keeps hanging randomly.

  • infnspl
    infnspl Member Posts: 3 New User

    Machine is Runing Win 11 24H2 …

  • Ethanjohn
    Ethanjohn Member Posts: 2 New User

    Thanks for the detailed insight! I’ve been seeing similar overheating spikes on my C27-195ES too, and it’s good to know it could be a hardware fault. I’ll check the BIOS and updates, but definitely considering sending it in while it’s still under warranty.