Registration Issue for Predator PHN16-72 and SSD problem.

AradhyaX
AradhyaX Member Posts: 1 New User
edited 3:09PM in Predator Laptops

On the day of purchase , the official employee of acer on the acer retail store told me "The Serial Number of your laptop is BLOCKED". So , when we did the payment through acer , it FAILED. When I asked him the reason , he said it is blocked form the company. He was looking genuine so I let it slip through. He assured us that he will write a mail to acer to unblock the device. So we agreed and made the payment to the account of The Owner of the Retail Store. He also didn't let me purchase extended warranty for my laptop. For few days I kept contacting him for the same and he used to make some excuses. He gave false claims that he'll register the product then will provide extended warranty link (Which I asked him on the day of purchase itself). After couple of days when I again contacted him for warranty extend , he didn't pickup. This went for around a week and then one day he picked up and assured me that he'll do it in a week. Now the week has passed , he stopped replying to my messages and stopped picking up my calls. This is where things started to get fishy.
I realised that on the back of my laptop there were 2 stickers. One was the black sticker which we usually get in every laptop which is from the company. And I had one more sticker which had a SERIAL NUMBER and S/N ID (and some WO# ID). Well , now my laptop had 2 ID's on the back of it. When I checked on acer product registration. The original ID which the company fitted sticker had was already registered while the other ID on the shady sticker wasen't registered.
I am tech enthusiast , I benchmarked whole thing on the day of purchase itself. Everythings seems to be right except Disk(SSD) : The name of my SSD in Task Manager is : NVMe WD PC SN810 SDCQNRY-512G-1014. While the SSD installed is SAMSUNG_MZVL21T0 . So , I installed Samsung Magician to check it and it says the same. It is a Samsung SSD. The question is Why is it named as a WD Blue 512GB SSD?
That guy promised a Bagpack as well which he didn't give me . But I care more and most about the Laptop's serial number puzzle.

OTHER CRUCIAL DATAILS :
1. Date of Purchase : 27th May 2025

2. Model : Predator PHN16-72 [i7 14700HX , RTX4050 , 1TB SSD , 16GB*1 DDR5 RAM]


This is a Serious Post. I really need to know what's going on. I can provide any details you want to help me through this. Any and Every help is appreciated.
Thanks!

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,570 Trailblazer
    edited June 25

    Register your new Predator Neo PHN16-72 on the Acer site at "Register a Product" (you need to have an Acer account, if you don't then register a new account) as this will register your PHN16-72 for the Acer warranty, as that is a sure way of knowing that your laptop is a legitimate Acer product and its SN has not been blocked. Also, don't know what is going on with the Acer store in your country as it sounds like there is something wrong, as I thought that Acer stores are only online and not through a retail outlet,

    With the M.2 SSDs, its impossible that the Task Manager is showing WD SN830 M.2 SSD drive and it comes up as the SAMSUNG_MZVL21T0, where does the drive being shown as the SAMSUNG_MZVL21T0? Have a look in Disk Management > right click the drive > Properties > then look under Hardware, as that is where the correct M.2 SSD type drive is listed 100% and shows what manufacturer and model number drive you have fitted as your boot M.2 SSD drive in your laptop.

    Note: In my PHN16-71 model laptop I upgraded the boot drive to the 1TB Samsung 990 Pro + Heatsink and it fits perfectly, as this drive is one of the quickest M.2 Gen 4 x4 drives sold on the market and its great for gaming and editing, I also upgraded the ram to 64GB and it works perfectly, this could be something that you can consider doing to upgrade your PHN16-72 laptop.

    Acer usually does not fit "NVMe WD PC SN810 SDCQNRY-512G-1014" as an oem drives into these laptops, but your PHN16-72 could be an exception as the WD SN-810 is a Gen 4 x4 type drive and its an acceptable and a good drive also. Acer usually fits a 512GB Gen 4 x4 lane M.2 drives from Hynix (which my PHN16-71was fitted with) or they fit other M.2 SSD drives from 512GB and 1TB drives from Micron and 512GB, 1TB or 2TB from Hynix and Samsung as listed below to your PHN16=72 laptop, so be aware of all this. Hope all this helps you and good luck.

    These are the Gen 4 x4 lane M.2 SSD standard drives that Acer fits to the PHN16-72 laptops.

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • William-Acer
    William-Acer Administrator Posts: 85 Community Administrator

    Hi @AradhyaX,

    I am very sorry to hear about this.

    Unfortunately, the Acer Community is not a direct portal to Customer service. The Acer Forum Discussions were designed as a peer-to-peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

    Please contact support in your region to further assist.

    https://www.acer.com/us-en/languages

    Note: This thread will be now closed.

    I apologize for any inconvenience this has caused you.

    Thank You,

    William-Acer
    Community Moderator

This discussion has been closed.