A515-58M Accidently deleted acer sense, now can't reinstall, says device not supported

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Gautam07
Gautam07 Member Posts: 4 New User
edited June 24 in Aspire Laptops

i accendendly delted the acer sense app from my laptop now when i am tring to reinstall it from the acer store application it says this device model is not supported even the the device model is same still it throws the issue. can anyone tell me what should i do?

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,622 Trailblazer

    What is your laptop model like AN515-54 and what Windows version have you installed, Acer Sense only runs in Windows11 and not on all models. You can also install Acer Sense5.0 from the Microsoft Store AcerSense 5.0 - Free download and install on Windows | Microsoft Store

  • Gautam07
    Gautam07 Member Posts: 4 New User
    edited May 14
    image.png

    @Puraw you can see my model name here and also my laptop have windows 11.

    [Edited the content to hide sensitive information]

  • Puraw
    Puraw ACE, Member Posts: 17,622 Trailblazer

    Hi, try to install AcerSense5.0 from the Microsoft Store (see above link)

  • Gautam07
    Gautam07 Member Posts: 4 New User
    Screenshot 2025-05-14 180849.png

    @ Puraw 

    i also tried this installed from Microsoft store and shows nothing

  • TS65
    TS65 Member Posts: 2 New User

    Exact same problem I have wasted a day on today and has been annoying me for months now.

    I need to get AcerSense onto my laptop with extreme urgency to try and kill the endless maddening fan noise.

    Previously, manually adjusting the Maximum Processor State settings on the Processor Power Management setup as the default fix has not done a thing.

    I have downloaded the correct AcerSense for my correct serial number information but….Device Not Supported. Have uninstalled in turn and tried this several times with no success.

    The suggested Plan B as above by way of direct download from the Microsoft Store has given me the same dead results as the poster above displayed.