As a result of Windows update, problem while restarting, when using USB hub to connect peripherals

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Griff63
Griff63 Member Posts: 3 New User
edited June 21 in Aspire Laptops

Over the last few days, I have had an issue when trying to restart my laptop when using mouse, keyboard and display connected via a USB hub. Is this a known issue or could it be as a result of a recent Windows update, 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5063060), which was installed on 17th June?

[Edited the topic title to include the topic issue.]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,622 Trailblazer
    edited June 21

    Hi, there are no issues with this update as I installed it on two laptops with similar CPUs. After completing any update I strongly recommend to run (paste) these 2 commands as Administrator: Dism.exe /online /cleanup-image /restorehealth and press Enter, this can take up to 30 minutes to complete, just wait. The next command is the System File Checker: SFC /scannow and press Enter, this either ends with "Found corrupted files that were repaired" or "….did not find any integrity violations" repeat the SFC command till you see the latter.

  • Griff63
    Griff63 Member Posts: 3 New User

    Puraw

    Thanks for your response. I ran the first command and received the following error code and wording. Any thoughts?

    Error: 0x800f0915

    The repair content could not be found anywhere.
    Check the internet connectivity or use the "Source" option to specify the location of the files that are required to restore the image. For more information on specifying a source location, see https://go.microsoft.com/fwlink/?LinkId=243077.

    I use Norton 360 to control Windows Defender Firewall, but Windows Update, the default source according to the info in the link is allowed access.

    Regards

    Griff63

  • Axxo
    Axxo Member, Ally Posts: 2,060

    A Windows update can sometimes cause issues with USB devices, particularly when using a USB hub for peripherals. This can manifest as the devices not working after a restart or even during operation. The problem often stems from driver conflicts, power management settings, or even physical damage to the hub or connected devices.

    Here's a breakdown of potential causes and troubleshooting steps:
    1. Driver Issues:
    Outdated or Corrupted Drivers:
    After an update, the drivers for your USB controllers or the specific devices connected through the hub might be outdated or corrupted.
    Resolution:
    Update Drivers: Open Device Manager (search for it in the Windows search bar), expand "Universal Serial Bus controllers", right-click on each USB hub and controller, and select "Update driver". Choose "Search automatically for drivers".
    Uninstall and Reinstall: If updating doesn't work, try uninstalling the drivers (right-click, "Uninstall device"), then restart your computer. Windows will automatically try to reinstall them.
    Check for Optional Updates: In Windows Update settings, check for optional updates, which might include driver updates for your USB devices.
    Manufacturer's Website: If the issue persists, visit the website of your computer or motherboard manufacturer and download the latest USB drivers specifically for your model.

    2. Power Management:
    Selective Suspend:
    Windows has a power-saving feature that can put USB devices into a low-power state, potentially causing them to malfunction.
    Resolution:
    Disable Selective Suspend: In Device Manager, under "Universal Serial Bus controllers", right-click on each USB Root Hub, select "Properties", go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power". Repeat for all USB Root Hubs.
    Check Power Settings: Ensure your power plan is not set to aggressively turn off USB devices. Go to "Power Options" in the Control Panel, edit your chosen plan, and adjust USB settings.

    3. Physical Issues:
    Faulty USB Hub: The hub itself could be damaged or malfunctioning, especially if it's a passive hub (one that doesn't have its own power supply) and drawing too much power from the computer.
    Damaged USB Ports: Check the USB ports on your computer for any signs of damage.
    Resolution:
    Try a Different Hub: If possible, test your peripherals with a different USB hub to rule out the hub as the source of the problem.
    Test with a Powered Hub: If you're using a passive hub, consider switching to a powered USB hub, which has its own power adapter, especially if you're connecting multiple power-hungry devices.
    Try Different USB Ports: Try connecting the hub to different USB ports on your computer to see if that resolves the issue.

    4. Windows Update Issues:
    Rollback or Clean Install:
    If the problem started immediately after a Windows update, you can try rolling back to a previous restore point (if one exists) or performing a clean install of Windows.
    Resolution:
    System Restore: Use System Restore to revert to a point before the update. Be aware that this can remove recently installed programs and updates.
    Clean Install: A clean install of Windows will erase your hard drive and install a fresh copy of the operating system. This should be a last resort and requires backing up your important data beforehand.

    5. Other Considerations:
    Check BIOS Settings:
    In some cases, USB settings in the BIOS might need to be adjusted. Consult your computer's manual for instructions on how to access and modify BIOS settings.
    Check for Physical Damage:
    Carefully inspect the USB ports on your computer and the hub for any physical damage.
    Test with Minimal Setup:
    Disconnect all unnecessary peripherals and test with only the essential devices connected to the hub to isolate the problem.
    By systematically going through these steps, you should be able to identify and resolve the issue with your USB devices after the Windows update.

    -----------------------------------------

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Griff63
    Griff63 Member Posts: 3 New User

    Hi Axxo, thanks for your advice. Worked through those I hadn't tried but still had issue. Finally disconnected all devices and tired restarts without USB Hub, which by the way connects to laptop USB C port. Then once all devices were tested independently with laptop added them one to one to the USB hub. This seems to have resolved the issue, I did have some problems with printer connection but all now working OK.

    So thanks to you and Puraw for trying to help me.