predator helios neo 16.Bios version v1.18, Is there no longer an option to turn of the xpm in bios.

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Jakobsen
Jakobsen Member Posts: 2 New User
edited June 20 in Predator Laptops

Is there no longer an option to turn of the xpm i bios.

[Edited the thread to add issue detail]

[Edited the thread to add model name to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,947 Trailblazer
    edited June 19

    What laptop do you have, as just putting a random bios version like 1.18 means nothing?

    Anyway, if you are talking about the Predator Helios Neo PHN16-71 that has its last bios version 1.18, then its a NO as this laptop does NOT operate on XMP or any overclocked type ram, its ram speed is governed by the type of 13th Gen cpu that it has, which for the i5-13500HX and the i7-13700HX these cpu's operate on max DDR5-4800MT/s CL40 type speed ram and the i9-13900HX cpu operates on max DDR5-5600MT/s CL46 type ram.

    These laptops operate at total of 64GB very comfortably (like I do on my PHN16-71 laptop that has the i5-13500HX cpu and 2x 32GB DDR5-4800MT/s CL40 type ram) and these laptops have been also tested at as high ram as 96GB at 2x 48GB DDR5-5600MT/s CL46 but at that capacity the ram seems to operate at 4800MT/s speed only. as these 13th Gen cpu's, Intel designed them to operate at a theoretical limit of 128GB max ram, but I can't verify that they will work at 128GB 2x 64GB modules in these laptops. Good luck and hope this helps you out further, and let us know the exact Acer PC that you have as it would help😁

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Jakobsen
    Jakobsen Member Posts: 2 New User

    I have a aces predator helios neo 16.

    I have problems playing Hell let loose. It crashes, and I get a Message it hung. low level fatal error.los of d3d. I had this problem for a while, turn of the xmp i bios, and the game workt perfect. Then the update came and the option to disable xpm was removed. Now the game has startet to get the same error.

  • StevenGen
    StevenGen ACE Posts: 14,947 Trailblazer
    edited June 21

    You still didn't give us the exact predator Neo model, its written on a sticker on the back of your laptop like this and this is from my PHN16-71-50JG model, so I know this model laptop and what games it plays very well as I use this laptop for many games:

    image.png

    If "HELL LET LOSE" game crashes, and you get a message that it hangs or crashes, then this is game setting are wrongly setup and/or the game has corrupt file problems or you didn't install the game properly, as your Predator Neo is not the problem and should play this game 100% without any problems.

    Make sure that you install the GeForce App that fully supports the "HELL LET LOSE" game and paly this game with the GeForce App, also make sure that you have the latest NVidia Game ready driver installed also for the RTX40xx gpu that your laptop has, and afterwards play Hell Let Loose game through this app that has the best settings for the NVidia RTX40xx card fitted in your PHN16-71 laptop, as the game should play 100% and NOT crash or hangs. Good luck and let us know how playing the game with the NVidia App works out for this game.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍