Aspire one zg5 issues

chasbang
chasbang Member Posts: 2 New User

Hello,
I would like to set my system back to the original factory settings..  I have tried to do the usual techniques for doing so but it will not allow me to do it.  Alt+f10 on start up results in a blank screen that stays that way for as long as you let it until you power it down.  What am I doing wrong?

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi chasbang!

     

    Try the following:

     

    Click start>All Programs>Acer>Acer eRecovery Management

     

    When the program opens, click the left pane where it says "Restore" then click the option of your choice. Restart the computer, and this should go straight in to the eRecovery program.

     

    If this fails, try restoring from the Recovery disks...

     

    Hope this helps!

  • chasbang
    chasbang Member Posts: 2 New User

    Ok.  Tried that and it came back with ntldr is missing.  cnt+alt+dlt to restart and now it's frozen on the welcome screen. 

  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    Sounds like your hard disk is at fault. If you haven't already, back up your data immediately. (Connect your hard drive to another computer and copy the data off).

    Buy a replacement drive and reinstall Windows from your Recovery disks.
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