Acer Live Art Not working. As i start live art i am getting this Javascript error message. Plz help.

anshulchobey
anshulchobey Member Posts: 1 New User
edited June 10 in Acer Software

as i start live art i am getting this message. Kindly help.

[Edited the thread to add issue detail]

Answers

  • Axxo
    Axxo Member, Ally Posts: 2,040

    If Acer Live Art is not working and you're encountering a JavaScript error, it often means there's a problem with the browser's JavaScript engine or a conflict within the software itself. Here's a breakdown of possible causes and solutions:-

    Possible Causes:
    Browser Compatibility:
    The Acer Live Art application might not be fully compatible with your current browser version or settings.
    JavaScript Errors:
    A JavaScript error could be interfering with the application's functionality.
    Plugin Conflicts:
    Other browser extensions or plugins might be causing conflicts with the application.
    Website Updates:
    Recent updates to the Acer Live Art website or related software could be introducing bugs or compatibility issues.

    Troubleshooting Steps:
    1. Check Browser Compatibility:
    Ensure your browser is up-to-date and that the version is compatible with the Acer Live Art application. Try using a different browser to see if the issue persists.
    2. Clear Browser Cache and Cookies:
    This can resolve temporary issues or corrupted data within the browser.
    3. Disable Browser Extensions:
    Temporarily disable all browser extensions to see if any are causing conflicts with the application.
    4. Check Browser Console Logs:
    Look for error messages in the browser's console log to pinpoint the specific JavaScript error.
    5. Update Acer Live Art:
    Make sure you're using the latest version of the Acer Live Art application, as updates often include bug fixes and improvements.
    6. Contact Acer Support:
    If the issue persists, reach out to Acer support for assistance with troubleshooting or potential software updates.

    Additional Notes:
    Display Scaling:
    Some users have reported JavaScript errors related to display scaling settings, particularly in Windows 11. If you're using custom display scaling, try adjusting it to default settings.
    SpatialLabs Go:
    If you're using Acer's SpatialLabs Go feature, ensure it's properly configured and that you're not encountering any conflicts with the display scaling or other settings.
    Error Messages:
    If the JavaScript error message provides specific details, use that information to help narrow down the problem and find a solution.

    -----------------------------------------

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.