My acer nitro 5 an515-45 reboots itself when gaming

rxfa77
rxfa77 Member Posts: 7 New User

My Acer nitro 5 an515-45 laptop reboots itself when I'm gaming. This is weird, when the pc is cold and not used, It runs games fine but it seems that after some time turned on and heating, It restarts and doesn't let my open or load into any game whitouth rebooting again. I have tried to update my gpu drivers, format my laptop, clean the fans, replace the ram, do a clean boot, reinstall my monitor's drivers, almost everything that I could do… I don't know why is this happening. I really need my pc to be fine as quick as possible. Can someone help me? Thank you.

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,244 Trailblazer

    Hi, this model is from January 2020 and the battery may be depleted after 5 years, run a battery report, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, press Ctrl + P or right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

  • rxfa77
    rxfa77 Member Posts: 7 New User

    @Puraw Here you have it. Sorry for not seeing your message before.

  • rxfa77
    rxfa77 Member Posts: 7 New User

    I forgot to mention that in my case, my laptop is from 2022, but if that is true, do I need to replace the battery ?

  • rxfa77
    rxfa77 Member Posts: 7 New User

    Im sorry for being inpatient but I really need my pc working properly, I have already sent you the battery report, could you help me please ? Thanks

  • Puraw
    Puraw ACE, Member Posts: 17,244 Trailblazer

    Hi, the AN515-45-R1JF, were released later in April 2022 and it looks like you either reset Windows or upgraded Windows11 two weeks ago. What Windows version are you running and what Ryzen CPU type do you have? The battery report is OK but you may need to do a full charge cycle, reset BIOS with F9 and press F10 in BIOS to save changes, in Windows disable Fast Startup (in "Change what closing the lid does") and in Device Manager uninstall the two battery drivers (see red circle, picture)

    Battery drivers.jpg

    Plug in the power adapter that came with the laptop and let the battery charge to 100% (amber battery LED should be blue). Disconnect the power adapter and work till the laptop shuts down on its own (don't suspend or touch the power button). Close the lid and plug in the power adapter and charge till the battery LED turns blue again, wait 5 minutes and open the lid. If you still get the crashing boot to safe mode https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f and work in Safe Mode a few hours, if no crashing you have a bad driver, probably the Nvidia gGPU driver that you should uninstall with DDU in Safe Mode and let Windows reinstall the best driver. (see red arrow, picture).

    DDU screen.jpg
  • rxfa77
    rxfa77 Member Posts: 7 New User
    edited June 11

    Hi, Thank you for your response. I just wanted to let you know that my model is the an515-45-r36m and not that one you were saying. I formatted my pc 2 weeks ago because it was happening before and I thought that by doing that, I would have the problem solved but It still happening. My CPU is the Ryzen 7 5800h with integrated graphics but I have a dedicated rtx 3060 laptop gpu. Im currently running Windows 11 home 64. @Puraw

  • Axxo
    Axxo Member, Ally Posts: 1,926

    This could be due to: * Corrupted system files * Outdated or faulty drivers * A failed Windows update * Hardware issues such as overheating or disk errors * Resource-heavy software pushing the system too far Understanding the stopcode is your first step.

  • rxfa77
    rxfa77 Member Posts: 7 New User

    How can I find that ?

  • rxfa77
    rxfa77 Member Posts: 7 New User

    Hey, I have tried to do those 2 things and neither have worked. Do you have any alternative resolution? @Puraw @Axxo