Aspire 5 froze and now dead after restarting a couple times always shutting itself down after 5s

LJAspire5
LJAspire5 Member Posts: 2 New User
in Aspire Laptops

I didnt have any power issues before.

I was gaming on my laptop but nothing crazy. It wasn't overheating or running slow. All of a sudden my pc froze and it sounded like the ventilator was stuttering after it froze. It didn't respond. I pushed in the power button and i restarted my pc. No error or nothing, everything seemed normal. After 10 minutes the pc crashed again. The same like before. So I tried restarting it. But now it started for 5s and shut down itself. Only the fan was blowing and the led keyboard was on. Then it repeated this for a couple times.

So I tried to hard restart it by pushing down the power button for 10s. Now the pc beeped two times and the startup was longer but still not enough.

I have unplugd the battery and the power cord to drain the rest like a lot of sollutions recommend. But now it doesn't even restart or the battery indicator doesn't show anything. It's dead, the power cord isn't the problem i have tested the voltage. The battery seems drained, normally the pc should start with the powercord itself and the battery unplugged. But there isn't any sign of life.

I tried a lot of things but now I am at the end of my knowledge.

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,272 Trailblazer
    https://community.acer.com/en/discussion/725655/aspire-5-froze-and-now-dead-after-restarting-a-couple-times-always-shutting-itself-down-after-5s

    Hi, you need to post your full Aspire 5 model like A515-54G and what Windows version you have. If the laptop is more than 4 years old and the battery has not been replaced it could be a bad battery, other hardware issues could be RAM, try another RAM module if you have a spare one and also try another power adapter, don't use a USB-C charger. If you can't boot try to reset the CMOS-BIOS: Open the back of the laptop and disconnect the battery cable from the motherboard. Locate the CMOS module (with 2 twisted wires Red and Black) and remove the coin battery. Shorten the +/- terminals inside the CMOS capsule for 2 seconds with a bended paperclip and put the coin battery back with the + sign facing up, close the CMOS capsule. Next, press the Power Button on the keyboard for 10-15 seconds after that reconnect the battery cable to the motherboard. Close the laptop, plug-in the adapter and try to boot.

  • LJAspire5
    LJAspire5 Member Posts: 2 New User

    Its a A515-56-703E.

    The CMOS capsule is just a lone battery. But i tried it. The battery has still got 2,6 V so it stil works. But nothing happend. I think its a mother board issue because if I plug in my charger my battery conenction only has 0,12 V and at the plug of my charger there is 19,6 V.

  • Axxo
    Axxo Member, Ally Posts: 1,960

    If your Acer Aspire 5 keeps freezing and shutting down, especially after restarting, it's likely a hardware or software issue. Here's a troubleshooting guide:-

    1. Basic Checks:
    Disconnect peripherals: Unplug external devices like USB drives and printers.
    Power cycle: Unplug the power adapter and remove the battery (if possible). Hold the power button for 15-20 seconds to drain residual power.
    Reassemble: Reconnect the battery and power adapter, then try turning on the laptop.
    2. Software Issues:
    Check system logs:
    If the laptop briefly boots, check the Event Viewer for error messages that might indicate the cause of the shutdowns.
    Safe Mode:
    Try booting into Safe Mode to see if the problem persists, indicating it's a software issue.
    System File Checker:
    Run System File Checker to scan for and repair corrupted system files.
    Windows Recovery:
    Access Windows Recovery Environment and try System Repair or Startup Repair.
    3. Hardware Issues:
    Check for overheating: Ensure the laptop's vents are clear and the system isn't running excessively hot.
    Inspect memory: If possible, try reseating or swapping the RAM.
    Hard drive: If you have a traditional hard drive, you could check its health.
    Professional Diagnosis: If you suspect a hardware issue, consider taking your laptop to a professional for diagnosis and repair.
    4. Other Possibilities:
    Battery: Check the battery's health and whether it's properly charging.
    BIOS: Try entering the BIOS to check for any issues and see if you can reset the BIOS settings.
    Update drivers: Ensure all drivers are up to date.
    5. Advanced Troubleshooting:
    External monitor: If the laptop still doesn't start after the above steps, try attaching an external monitor to see if the problem is related to the display.
    6. When to seek professional help:
    If you've tried the above steps and the problem persists, it's best to consult a professional.
    If your laptop is under warranty, contact Acer support.

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