acer predator PHN16-71 make crackling noise when plug in the charger?

kennethstevedale
kennethstevedale Member Posts: 1 Newbie
edited June 4 in Predator Laptops

I have a year old acer predator helios neo 16, specifically PHN16-71. I bought it in a different country, with which I was given a different charger but the voltage is the same 230V in both countries. After moving, I hear this crackling noise whenever I plug in the charger, first I thought its the speakers, then the battery. I have checked and crossed out all the possible faulty components. I tried using a different charger from someone who has the same charger as I do and there was no crackling noise anymore. I now believe its the charger issue. Could it be a result of using a surge protector or a faulty charger pin?

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,085 Trailblazer
    https://community.acer.com/en/discussion/725471/acer-predator-phn16-71-make-crackling-noise-when-plug-in-the-charger

    Hi, only use the Delta ADP 230.JB 230.1W Acer part number: KP.23001.002

    Adapter PHN16-71.jpg
  • Axxo
    Axxo Member, Ally Posts: 1,830

    A crackling noise when plugging in the Predator PHN16 charger could indicate a few issues, including arcing electricity, a faulty charger, or problems with the charging port. It's generally a sign of a potential electrical problem, and it's recommended to investigate and resolve it to avoid potential damage.
    Here's a breakdown of what might be happening and what you can do:
    Possible Causes:-


    Arcing Electricity:
    Crackling sounds often signify electrical arcing, where electricity is jumping between the charging port and the charger. This can be caused by a loose connection, damaged pins, or a faulty charging port.
    Faulty Charger:
    The charger itself might be damaged or malfunctioning, causing it to produce the crackling noise.
    Damaged Charging Port:
    The charging port on the laptop could have bent pins or other damage that prevents proper contact with the charger.
    Loose Connection:
    A loose connection between the charger and the laptop can also lead to arcing and crackling.
    External Factors:
    In some cases, the crackling noise might be caused by a faulty power outlet or a poor grounding situation, though this is less likely.
    Troubleshooting Steps:

    1. Inspect the Charger and Cable:
      Carefully examine the charger and the cable for any signs of damage, like bent pins, loose connections, or frayed wires.
    2. Clean the Charging Port:
      If the port looks dirty or dusty, use a small brush or compressed air to clean it gently.
    3. Try a Different Charger:
      If possible, try using a different, known-good charger for the Predator PHN16 to see if the noise persists.
    4. Check the Power Outlet:
      Test the charger in a different power outlet to rule out any issues with the existing one.
    5. Use a Surge Protector:
      If you don't already, try using a grounded surge protector. Grounded surge protectors can help filter out electrical noise and prevent arcing.
    6. Update Drivers:
      Sometimes, driver issues can cause unusual sounds. Try updating your BIOS and audio drivers.
    7. Contact Acer Support:
      If the problem persists after troubleshooting, it's best to contact Acer Support for professional assistance. They may be able to diagnose the issue and recommend repairs or replacement.
    —————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

Categories