cpu fan is not working in my predator helios neo 16. how can i fix this?

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muhit_orko
muhit_orko Member Posts: 1 Newbie

do i need to replace thermal paste? or do i need to replace the fan? or is it just dust issue. any suggestions?

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,130 Trailblazer

    Hi, the PHP16-71/72 laptops were released in 2023-24 so it is unlikely a hardware (fan) issue, update BIOS and if you have the PHP16-71 model install PredatorSense from the Microsoft Store. Upgrading to Windows11 24H2 is also recommended.

  • Axxo
    Axxo Member, Ally Posts: 2,152

    If the CPU fan in your Acer Predator Helios Neo 16 isn't working, there are several troubleshooting steps you can take:

    1. Check for Obstructions and Dust:
      Ensure the vents on your laptop are not blocked by dust or debris.
      Carefully inspect the fan itself for any obstructions.
      You may need to clean the laptop with compressed air to remove dust and debris, says Acer Corner.
    2. Monitor Temperatures and Fan Speed:
      Use software like HWMonitor or SpeedFan to check if the fan speed aligns with the CPU/GPU temperatures.
      If the fan is supposed to be running but isn't, it could indicate a software or hardware issue, according to Croma.
    3. Check BIOS Settings:
      Boot your computer into the BIOS settings.
      Search for fan settings and ensure the fan control is enabled.
      You may need to change the fan settings to ensure it's running correctly, as described by wikiHow.
    4. Consider a Fan Replacement:
      If the fan has physically stopped spinning, it might need replacing.
      Check for compatible replacement fans on Amazon, like the RAKSTORE replacement fan.
      If it's still under warranty, consider contacting Acer support or a service center for assistance.
    5. Other Potential Issues:
      A loose or damaged power connection for the fan could also be a problem.
      In rare cases, the fan motor itself might be malfunctioning, says Croma.
      A software issue, like a malfunctioning driver, could also prevent the fan from working
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