Acer aspire 3 15 (N23h4) shows incorrect configuration inbuilt in laptop, no RAM slot available

RahulPakhad
RahulPakhad Member Posts: 2 New User
edited May 15 in Aspire Laptops

May I know why incorrect configuration shown over the official website against the captioned model laptop. They were mentioned RAM upto support 16 gb but now check there is no external RAM slot inside motherboard also your customer support team informed me that RAM slot is available but truth is not there, such a pathetic and bad service i never seen. If you have any responsibility review the same and take the necessary action , why this happened.

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[Edited the thread to hide sensitive information]

Answers

  • RahulPakhad
    RahulPakhad Member Posts: 2 New User
    1000015043.jpg

    Please see the motherboard pic

  • SemihB
    SemihB Member Posts: 46 Devotee WiFi Icon
    edited May 14

    The place you bought the laptop says the product name, brand and model and you talked to Acer officials about it, they said there was a RAM slot. If this is the case, please request a refund or exchange. The call records you made are recorded by Acer officials.

    1 Another problem!

    If you said the model name incorrectly or pronounced a number incorrectly in the model number, there will be no refund or exchange.

    2 Another problem!

    If the model number you said during the call is correct and the representative gave you incorrect information, you will have the right to return or exchange.

    Please make the necessary checks and send it.

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    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.