Acer Predator PO7-650 crashing during games after years of stability, Is it a hardware issue?

WardVermeiren
WardVermeiren Member Posts: 5 New User
edited May 4 in Predator Desktops

My Acer Predator PO7-650, which I have for nearly 3 years now, has started crashing (full system freeze after a few minutes) while playing games for the past 2-3 months. I have updated all my drivers and the BIOS. Clean installed my Nvidia driver with DDU. Ran several diagnostic tools and programs but no errors on hardware could be found. I have done a system reset to factory settings. I have attached my system info and one of the crash dump files.

I am at a loss here, I've been troubleshooting for weeks without any progress. I even tried a game that i completed without any issues a few years ago, but even this does not work anymore.

Am I having hardware issues? I'm lost

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,980 Trailblazer

    It's been 3 years, so have you cleaned the CPU/GPU fans and air vents, and applied new, good-quality thermal paste?

    You can use MSI Afterburner for real-time monitoring while gaming to check if your temperatures are going above 90°C.

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • WardVermeiren
    WardVermeiren Member Posts: 5 New User
    edited May 4

    I did clean when the issue first started, cleaned of some dust but it was not that bad.

    Monitored my system right before crashing. CPU and GPU temperature were normal (35-45 °C). UserRun/70211477 benchmark looks ok. I do have a 13th gen I9 processor which has a known issue. However, according to the Intel diagnostics tool it is fine.

  • GAMING6698
    GAMING6698 ACE Posts: 8,980 Trailblazer

    Make sure bios is update update it may include intel 13th fixes then follow below optimization guide completely step by step:

    Windows 10/11 optimization guide for gaming — Acer Community

    (In last para of 1st step it is shown to use ddu. I recommend you to use ddu in safe then download and install previous version of nvidia driver. Many users recommend rolling back to version 572.83 or 566.36, which are reported as stable for RTX 40 and older cards. 576.28 is primarily aimed at fixing bugs for RTX 50 series cards, but there are multiple reports of severe stability issues on RTX 40 series GPUs.)

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • StevenGen
    StevenGen ACE Posts: 14,129 Trailblazer

    Check the ram if there are no issues with that, do a ram test, as the Intel specs for the i9-13900KF cpu recommends running DDR5-5600MT/s CL46 type ram and you can also run XMP ram that can be overclocked. If you are running DDR5-4800MT/s CL40 then this ram could be the issue. Also if you have the last bios version R01-B2 installed, then that has fixed the 13th Gen Intel issues with the update to the cpu microcode to version 0x12B which is the update for the Intel 13th and 14th Generation CPU issues.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • WardVermeiren
    WardVermeiren Member Posts: 5 New User

    Just tried with afterburner on, system crashed at normal temps (35-45 °C) for both CPU and GPU. User benchmark https://www.userbenchmark.com/UserRun/70211477 looks ok to me.

    I did remove some dust when this first started occurring but it was not a lot of dust o anything. I do have a 13th Gen Intel Core i9 processer which has some issues apparently. However the intel diagnostics tool says it is fine.

  • WardVermeiren
    WardVermeiren Member Posts: 5 New User

    Followed all these steps, still the same problem unfortunately

  • WardVermeiren
    WardVermeiren Member Posts: 5 New User
    edited May 5

    Windows Memory Diagnostic did not show any issues. I do appear to have DDR5-4800MT/s as RAM, however does this explain my rig crashing on games it used to run without issues in the past? Some games I played 2 years ago without issues crash too.

  • StevenGen
    StevenGen ACE Posts: 14,129 Trailblazer

    If you are still experiencing your PO7-650 desktop turning off issues, then it could be from the desktops mainboard ITE EC chip or the Chipset or its bios chips that could have issues and the EC and bios chips need to be reprogrammed or replaced, which can only be done by an experienced technician.

    As a last resort, try to do a Hard Reset by taking the bios battery out and do a CMOS reset like the guide below and take all the ram out, then leave the computer like that for about 30 minutes so that the boards chips reset properly and then reconnect all components and see if that fixed those issue, if not then the board is faulty and need to be fixed and the exact chip problem pinpointed or you might need a new board.

    image.png image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • GAMING6698
    GAMING6698 ACE Posts: 8,980 Trailblazer

    Download and run UserBenchmark on your system

    After opening UserBenchmark, perform the pre-benchmark test.

    Click on "Ignore Problems" if prompted, and then start the full benchmark suite.

    If you receive a "server full" message, completely close the application and try again.

    The app may prompt you to purchase or upgrade to the Pro version. You do not need to buy or upgrade-just ignore these prompts.

    If you continue to see the "server full" message, close UserBenchmark completely and try again. For most users, the app will eventually ask you to join a queue. When it does, click "Join Queue."

    After a short wait (sometimes a small game may appear) when we click on queue, the benchmark will begin.

    Once the benchmark is complete, copy the link to your results page and post it here.

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Seran
    Seran Member Posts: 2 New User
    edited May 6

    i think BSOD ERROR comes or not. If it comes it must be BSOD Videoschudler error comes. it must GPU hardware issues.

  • billsey
    billsey ACE Posts: 36,078 Trailblazer

    Your crash dump is pointing at nvlddmkm.sys, which is part of the Nvidia drivers. That helps a bit, since we know not to look much at the rest of the system. Did you do an Nvidia driver update just before this issue started? We might want to try the next rev or two older than the current driver, or try the current driver rather than the old one from Acer's support site. It's possible the GPU card itself is showing issues, the error that sys file is throwing is a bus timeout, which can be hardware…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.