Constant crashes on Predator PHN16-72 different errors every time, giving a different error code.

IliasHDZ
IliasHDZ Member Posts: 2 New User
edited May 5 in Predator Laptops

Things keep crashing on my new laptop. Whether it would be the OS that crashes or a browser or a website or whatever. Anything will crash given enough time. Every crash is different, giving a different error code. It is probably because the CPU is really unstable as if it fails to execute an instruction correctly every so often. I have a 14th gen which I heard could be unstable but there is no update for the newest microcode 12b. I got the latest BIOS update but it only updated the microcode to 129. Can someone please help me fix this issue. I've paid a whole lot on this laptop, and I expect it to run correctly or be able to easily fix issues.

[Edited the topic title to include the topic issue.]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,546 Trailblazer

    Boot to Safe Mode by interrupting the booting 3 times, each time holding the power button down for 5 seconds, follow the steps in this guide:
    https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f If no crashes in Safe Mode you may have a rogue driver that needs to be uninstalled, depending on the critical errors you see in Event Manager and in Reliability History-Problem Reports uninstall the bad drivers, check Device Manager for devices that have a yellow exclamation triangle or are listed as Unknown or Other Devices. Common issues are with Nvidia dGPU drivers that are downloaded directly from the vendor, start with that in Safe Mode and DDU https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html If the system also crashes in Safe Mode, you have a hardware problem and should take the laptop to Acer Services in your country or start a Repair under warranty ticket online with Acer Support in your country and wait for instructions by e-mail.

  • SAM91
    SAM91 Member Posts: 19 Troubleshooter

    Which Acer predator sense performance mode are you on? Try using the Balanced mode.

  • Diya1811
    Diya1811 Ally Posts: 644

    Start by checking for BIOS updates from Acer website. If an update is available, install it following official instructions. Next, ensure all key drivers to be updated from acer website to maintain system stability. Lastly, monitor CPU temperature and keep it below 90°C to prevent overheating-related crashes.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful