Spin 513 (CP513-1H Series) battery not charging or stuck while charging, looking for solutions

Deconbluz
Deconbluz Member Posts: 4 New User
edited May 3 in Swift and Spin Series

The model N20Q4 has provided reliable service…until now. It seems the battery will not charge despite having it plugged in over night. Refer to the photo representing the battery life is being calculated…but it never shows it completed. Add to the frustration, there's not a battery test found at the diagnostic app.

I'd like some practical advice on how to correct this problem and regain the use of the battery.

Thank you in advance.

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Answers

  • Sharanji
    Sharanji ACE Posts: 5,136 Pathfinder

    @Deconbluz

    Here are some troubleshooting steps that might help:

    Check the Power Connection – Ensure the charger is securely plugged into both the Chromebook and a working power outlet. Look for any visible damage or frayed wires. If damaged, try another compatible charger. Sometimes, the issue is with the outlet itself. Plug your charger into a different outlet to rule this out.

    Perform a Hard Reset – Disconnect the charger, press and hold the power button for at least 10 seconds, then reconnect the charger and check if it starts charging.

    Check Battery Health – You can check battery health using the CROSH command: battery_test 300 in the Chrome OS terminal.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Deconbluz
    Deconbluz Member Posts: 4 New User

    Thank you Sharanji, really appreciate your suggestions.

    I've seen these elsewhere and have already taken the recommended actions without any different results. Before posting my question for help, there were several ideas suggested and nothing has worked.

    I've not removed the back to remove the battery and prefer not to, either.

    Any other advice?

  • Sharanji
    Sharanji ACE Posts: 5,136 Pathfinder

    @Deconbluz

    You can try to disconnect. Press and hold the power button for 10 seconds and reconnect the battery. Remove twelve screws from the base cover. Carefully pry up the base cover starting from the top side to release the latches. Continue releasing the remaining latches and then remove the base cover. Detach the acetate tape securing the battery cable to the mainboard connector. Disconnect the battery cable from the mainboard connector.

    image.png

    if you Chromebook is still in warranty, please reach Acer support Acer Support

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Deconbluz
    Deconbluz Member Posts: 4 New User

    Thank you again, Sharanji.

    I'm reluctant to remove the battery. Perhaps someone else can provide an alternative.

    Thanks again.

  • Axxo
    Axxo Member, Ally Posts: 1,615

    If your Acer Spin 513 (CP513-1H Series) battery isn't charging or is stuck at a certain percentage, try these steps: First, ensure the charger and power cable are securely connected and that the outlet is working. If that doesn't resolve the issue, perform a hard reset (unplug the charger, press and hold the power button for 10 seconds, then plug it back in). If the charging indicator doesn't illuminate, inspect the charging port for any damage or debris, and consider trying a different charger or power outlet.
    Detailed Troubleshooting Steps:-

    1. Check Power Connection:
      Ensure the charger is correctly connected to the Spin 513 and the wall outlet.
      Make sure the charger and power cable are not damaged or frayed.
      Test the outlet with another device to confirm it's working.
    2. Hard Reset:
      Unplug the charger from the device.
      Press and hold the power button for at least 10 seconds.
      Plug the charger back in and see if the charging indicator illuminates.
    3. Inspect Charging Port:
      Look for any visible damage or debris in the charging port.
      If the port is damaged, it may need to be replaced.
    4. Try a Different Charger or Outlet:
      If possible, try using a different charger or a different power outlet to rule out problems with the original charger or outlet.
    5. Check for Battery Indicator:
      Observe the charging indicator light (if present) for any changes in color or illumination.
      Some Spin 513 models may have a battery indicator that illuminates when charging.
    6. Contact Acer Support:
      If none of the above steps resolve the issue, contact Acer Support for further assistance or repair options.
    ————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Diya1811
    Diya1811 Ally Posts: 627

    Start with a hard reset by shutting down the laptop, unplugging the charger, and holding the power button for 30 seconds before restarting. Ensure the power adapter and charging port are properly connected and free of dust or damage. Run a Windows battery report to check battery health. Lastly, update battery drivers in Device Manager and restart your laptop

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Deconbluz
    Deconbluz Member Posts: 4 New User

    Thanks everyone for your advice but it does appear there's no solution other than replacing the Chromebook or it's battery.

    I will attempt to locate the correct replacement battery and perform a change of battery.