Trouble with touchpad, light isn't on, and it's not working in Acer Swift Go SFG14-73T-55BH

kuis
kuis Member Posts: 3 New User
edited 8:04AM in Swift and Spin Series

I am having trouble with my touchpad. The light isn't on, and it's not working. I'm using an acer Swift Go 14. Can someone help me with this problem? even though it's a touchscreen, it's still troublesome if the touchpad can't be used.

[Edited the thread to add model number to the title]

Best Answer

  • Diya1811
    Diya1811 Ally Posts: 627
    Answer ✓

    @kuis

    Since the touchpad is enabled but still not working,

    A full restart can resolve temporary glitches. Shut down your laptop completely, then turn it back on. Make sure the touchpad is enabled and sensitivity settings are correctly adjusted.

    First ensure Windows is up to date via Settings → Windows Update, as updates may include fixes. Then, reinstall the touchpad drivers through Device Manager, selecting Update driver under Human Interface Devices or Mice and other pointing devices. If updating doesn't work, uninstall the driver and restart your laptop. Additionally, disconnect external peripherals like keyboards or USB devices, as they can sometimes interfere with the touchpad.

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Answers

  • StevenGen
    StevenGen ACE Posts: 14,032 Trailblazer

    It would help if you told us what Swift Go 14 model you have? I would first check if the keyboard touchpad toggle is ON or OFF as that is an easy mistake that people make and think that the touchpad doesn't work otherwise uninstall in Device Manager > Mice and other pointing device the > 12C filter driver and reboot the laptop and let windows reinstall this driver and see if that works. Otherwise and if that doesn't fix the issue you have either a touchpad cable (take the cable out and clean its pins and reinsert the cable and see if the touchpad works) if not then its faulty or the actual touchpad is faulty and needs replacing.

    Keyboard touchpad toggle.

    image.png

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  • kuis
    kuis Member Posts: 3 New User

    my model is SFG14-73T-55BH. I already check the touchpad toggle is on

  • kuis
    kuis Member Posts: 3 New User
    edited 7:37AM

    Oh, never mind. The answer is, I accidentally pushed the F10 button (it's the on-and-off button for the touchpad with the icon like the pic). 🤣 Anyway, thanks for the answer!

  • Diya1811
    Diya1811 Ally Posts: 627
    Answer ✓

    @kuis

    Since the touchpad is enabled but still not working,

    A full restart can resolve temporary glitches. Shut down your laptop completely, then turn it back on. Make sure the touchpad is enabled and sensitivity settings are correctly adjusted.

    First ensure Windows is up to date via Settings → Windows Update, as updates may include fixes. Then, reinstall the touchpad drivers through Device Manager, selecting Update driver under Human Interface Devices or Mice and other pointing devices. If updating doesn't work, uninstall the driver and restart your laptop. Additionally, disconnect external peripherals like keyboards or USB devices, as they can sometimes interfere with the touchpad.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Axxo
    Axxo Member, Ally Posts: 1,615

    If your cursor will not move or your touchpad is not working at all:-

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below. disable touchpad icons.png
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.