Netflix not working launch after update Acer v series 43 inch tv

Hrisshi4599
Hrisshi4599 Member Posts: 1 Newbie

Netflix not working launch after update Acer v series 43 inch tv

Answers

  • Sharanji
    Sharanji ACE Posts: 5,175 Pathfinder

    @Hrisshi4599

    You can try these basic troubleshooting:
    Restart your TV, Unplug the TV from the power outlet for 30 seconds, then plug it back in.Restart your modem and router, unplug both from power for 30 seconds, then plug them back in. Wait for the network to come back online.

    Check Internet Connection, Speed Test: Ensure your internet speed meets Netflix's recommended requirements. Connectivity, Confirm that your TV is connected to the Wi-Fi network and that other devices on the network can access the internet.

    Update Software and Apps, Go to your TV's settings and check for available software updates. Also, Ensure the Netflix app is up to date. You might need to update it through the app store or your TV's built-in app manager.

    Clear Cache, Go to your TV's settings and look for an option to clear the cache of the Netflix app.
    Uninstall/Reinstall, You can try uninstalling the Netflix app from your TV and then reinstalling it.
    Also, Ensure you are signed in correctly and that your Netflix account is active.

    If the problem persists after trying these steps, it's recommended to contact Acer customer support or Netflix support for further assistance.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Diya1811
    Diya1811 Ally Posts: 647

    @Hrisshi4599

    Restarting your TV, checking your internet connection, signing out and back into Netflix, updating your TV's software, and reinstalling the Netflix app are all effective solutions. If these don't work, the issue could be specific to the latest update, and checking Netflix's Help Center or Acer's support page might be necessary.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Sharanji
    Sharanji ACE Posts: 5,175 Pathfinder

    @Hrisshi4599

    Here are some steps you can take to troubleshoot and potentially resolve the problem:

    Restart Your TV. Unplug the TV from the power source. Wait for about 60 seconds. Plug it back in and power it on. Try launching Netflix again. Netflix Help Center.

    Update the Netflix App. Navigate to the Google Play Store on your TV. Search for the Netflix app. If an update is available, select "Update."

    Clear Cache and Data for Netflix. Go to Settings > Apps > See all apps > Netflix. Select Storage & cache. Choose Clear cache and then Clear data. Reopen Netflix and sign in again.

    Check for System Updates. Go to Settings > System > About > System update. Install any available updates to ensure your TV's software is up to date.

    Reinstall Netflix. Navigate to Settings > Apps > See all apps > Netflix. Select Uninstall. Go to the Google Play Store, search for Netflix, and reinstall the app.

    If all else fails, consider performing a factory reset: Go to Settings > System > Reset > Factory data reset. Follow the on-screen instructions. Note: This will erase all data and settings on your TV.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • StevenGen
    StevenGen ACE Posts: 14,085 Trailblazer

    I would suggest that you consult Acer Tech Support in your country, as Acer community mainly deals with Acer computers and not smart TVs. You would be much better off consulting Acer technicians in your. Good luck and hope this helps you out to solve your problem.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 1,616

    One possible reason is that you might have a poor internet connection. Netflix is a streaming service that requires a stable and strong internet connection. Another reason could be an outdated app or software on your TV. It may need to be updated for Netflix to work. Did you restart your TV and your Netflix app? Did you have Netflix before? You could try restarting your home network;

    Turn off or unplug your smart TV
    Unplug your modem (and your wireless router if it is a separate device) from power for 30 seconds
    Plug in your modem and wait until no new indicator lights are blinking.
    Turn your smart TV back on and try Netflix again.

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