Predator PH315-5, can not install predator sense, it freezes at the entrance

Timtim14
Timtim14 Member Posts: 2 New User
edited 12:17AM in Predator Laptops

ORIGINAL

После ремонта, замены жесткого диска и переустановки виндовс, модель читается не правильно, подскажите как исправить, видимо из за этого не могу установить predator sense, зависает на входе

TRANSLATED

After repair, replacing the hard drive and reinstalling Windows, the model is not read correctly, tell me how to fix it, apparently because of this I can not install predator sense, it freezes at the entrance

[Translated using Google]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,412 Trailblazer

    Hi, it seems like you're facing an issue with Predator Sense on your PH315-5x laptop. This is a common problem, and there are a few steps you can try to resolve it. Reinstall Predator Sense:
    Uninstall the current version of Predator Sense from your system.
    Download the latest version of Predator Sense from the Acer Support website.
    Install it and restart your laptop.
    Check for Windows Updates: Ensure your Windows operating system is up to date. Sometimes, outdated software can cause compatibility issues.
    Update Drivers: Visit the Acer Support page and download the latest drivers for your laptop model, especially for the chipset and graphics card.
    Repair Performance Counters: Open Command Prompt as an administrator. Type lodctr /r and press Enter. This will rebuild the performance counters, which might help resolve the issue.
    Run Predator Sense as Administrator: Right-click on the Predator Sense shortcut and select "Run as Administrator."

    Check Predator Sense Service: Open the "System Configuration" tool (type msconfig in the search bar). Ensure the Predator Sense service (psSvc) is enabled.

    Привет, похоже, у вас возникла проблема с Predator Sense на вашем ноутбуке PH315-5x. Это распространенная проблема, и есть несколько шагов, которые вы можете попробовать решить. Переустановите Predator Sense:
    Удалите текущую версию Predator Sense из вашей системы.
    Загрузите последнюю версию Predator Sense с веб-сайта поддержки Acer.
    Установите ее и перезагрузите ноутбук.
    Проверьте наличие обновлений Windows: убедитесь, что ваша операционная система Windows обновлена. Иногда устаревшее программное обеспечение может вызывать проблемы с совместимостью.
    Обновите драйверы: посетите страницу поддержки Acer и загрузите последние драйверы для вашей модели ноутбука, особенно для чипсета и видеокарты.
    Восстановите счетчики производительности: откройте командную строку от имени администратора. Введите lodctr /r и нажмите Enter. Это перестроит счетчики производительности, что может помочь решить проблему.
    Запустите Predator Sense от имени администратора: щелкните правой кнопкой мыши ярлык Predator Sense и выберите «Запуск от имени администратора».
    Проверьте службу Predator Sense: Откройте инструмент «Конфигурация системы» (введите msconfig в строке поиска). Убедитесь, что служба Predator Sense (psSvc) включена.

  • Puraw
    Puraw ACE, Member Posts: 16,412 Trailblazer
    edited 7:50AM

    What version of Windows are you running, if W11 24H2, reinstall Windows11 23H2, also confirm if your laptop model is PH315-51 that still uses Windows10 drivers with Predator Sense version 3.01.3002 from 2020.

  • Diya1811
    Diya1811 Ally Posts: 593

    Update the BIOS using Acer’s official website to ensure correct hardware recognition. Check Device Manager for unknown devices and update any missing drivers, from Acer’s Drivers & Downloads page. If PredatorSense still freezes, uninstall and reinstall the latest version from Acer’s website. Lastly, run Windows Update to install any missing drivers.

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  • Axxo
    Axxo Member, Ally Posts: 1,560

    If Predator Sense freezes on your Acer Predator PH315-5 during installation, a few troubleshooting steps can help. First, ensure the installation file is a fresh download, and try running it with administrator privileges. If the problem persists, uninstall any existing Predator Sense versions and leftover configurations, then reinstall the software. Also, consider turning off fast boot in both Windows and the BIOS to avoid potential conflicts.
    Detailed Troubleshooting Steps:

    1. Fresh Download and Administrator Privileges:
      Download the latest version of Predator Sense from the official Acer website.
      Right-click the installer and select "Run as administrator" to ensure the installation process has the necessary permissions.
    2. Uninstall and Reinstall:
      Uninstall: Use the Windows Control Panel or Revo Uninstaller (if you have it) to remove any previous Predator Sense versions and related configurations. Ensure you remove any leftover files and registry entries.
      Reinstall: Double-click the newly downloaded installer and follow the on-screen instructions.
    3. Disable Fast Boot:
      Windows: Go to Control Panel > Hardware and Sound > Power Options > Change settings for the selected plan > Choose "Change advanced power settings" > Expand "Startup and Shutdown" and set "Turn on fast startup" to "No".
      BIOS: Restart your laptop, press the key to enter the BIOS setup (usually F2, Delete, or Esc), navigate to the power settings, and disable "Fast Boot" or "Express Boot".
    4. Check for Updates:
      After reinstalling, ensure the Predator Sense software is up-to-date by checking for updates within the application.
    5. Consider a Clean Install of Windows:
      If all else fails, a clean install of Windows can resolve software conflicts and ensure a clean slate for installing Predator Sense.
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