After installing new SSD (4TB) computer (PO5-615s) is restarting itself in the loop...

Can anyone help me with this issue?

My PC: Acer Predator PO5-615s
Procesor Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz 3.79 GHz
RAM 32,0 GB
MEMORY 1) 954 GB SSD WDC PC SN730 SDBQNTY-1T00-1014

2) 932 GB HDD WDC WD10EZEX-21WN4A0
GPU NVIDIA GeForce RTX 3070 (8 GB)

I have bought a new SSD which I want to install (Samsung 990 Pro 4TB)

I have tried to just add it in the free spot, on my PC M2_2 is empty spot, the disk was not recognized on the beginning and after restart the PC just start to restarting itself in the loop, I need to stop it with the power button. Then I have uninstall it and I thought maybe I clone the already existed SSD disk and replace it on the port M2_3, where currently my stock SSD is installed. After that, problem was the same, PC was restarting itself all around until black screen with BIOS entry, and then restarting again.

Without a new SSD PC is working as always.

Is there any option to install new SSD on this PC?

Accepted answers

All comments

billsey

Sure, as you have seen you have two M.2 slots for SSDs, numbers 10 ans 23 in this diagram:

Both support NVMe 3.0 x4 drives, though 4.0 drives will also work, just at the slower speed of PCIe 3.0. You have no limits to drive size, except your pocketbook and current technology. With the stock SSD in it's original slot and the new SSD not installed, are you stable? If you plug the new SSD in without moving the original can it boot to Windows? You might have just gotten a bad drive…

GroovE77

https://community.acer.com/en/discussion/comment/1336904#Comment_1336904

Hey Billsey

First of all, thank you for your answer.

If the new SSD is not installed everything works fine with stock SSD, as usual.

First time I have installed new SSD without moving the original one, and goes until Windows but never recognized the disk in disk manager. So then I restart it and since then PC was restarting itself without end. Just until Acer Predator logo and then reboot, and it goes forever. I took the new SSD out and it works perfectly fine, like before.

I thought same, that the disk is broken, I bought adapter to clone stock SSD on the new one, I made it, is recognized when connected by USB cable, but when I plug it in still same issue. Doesn't matter if I plug it with stock one or I replace the stock one, it goes restart in the loop.

First restart until black screen with logo, and second restart with logo and something with repair issue. And then again until black screen and then again with automatic repair.

Should I send it back as broken?

Maybe that is the issue. 🧐

Chris_Z

Disregard logo, OEM Windows can display whatever it is told to.

And "Preparing Automatic Repair" doesn't sound to me like something coming from BIOS, it sounds more like Windows.

If I am right on those assumptions, I would try the following:

boot on the single SSD which work
while in Windows, enable Safe Boot
shut-down Windows
add the new SSD, don't touch the existing one
restart Windows again (now its reconfiguration can succeed)
disable Safe Boot
restart again

Normally Windows automatically enters Safe Boot after 3 failed attempts to start, but this requires Blue Screen of Death each time. In your case they are not failed, they are just endlessly chasing their tail 😂

GroovE77

https://community.acer.com/en/discussion/comment/1336971#Comment_1336971

Hi Chris

Thank you for your answer, I will try this today evening, first I need to find how to:

"while in Windows, enable Safe Boot"

and then I will install SSD again on the empty slot without moving the stock SSD, and I give feedback.

To my previous answer, "preparing automatic repair" is just visible like 2sec,and after that PC is restarting again.

Chris_Z

https://community.acer.com/en/discussion/comment/1336976#Comment_1336976

The official way:

Chris_Z

Safe Boot aka Safe Mode

The official way:

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

or

https://www.lifewire.com/how-to-force-windows-to-restart-in-safe-mode-2625163

GroovE77

https://community.acer.com/en/discussion/comment/1337015#Comment_1337015

I have just read it and I want to say, thank you but I have no idea how to do it.

I'm afraid I can do something wrong, I thought the safe mode would be easier to start 😵‍💫🙄

"Go to advanced settings" , then some "commands in cmd" ...

It's really black magic, but anyway thank you for trying helping me. 🙏🏻

GroovE77

https://community.acer.com/en/discussion/comment/1336971#Comment_1336971

Hey Chris

I have try it and there is still the same issue.
I have install the new SSD in Safe Mode and PC was restarting itself.
Then I took the new SSD out, started PC, computer was still in Safe Mode, so I have restart it, and works as usual with the stock SSD. 😔